The Trove Partner Support team is available to support Partners to access services and make the best use of Trove. We encourage you to contact us if you have any questions or concerns. As Trove Collaborative Services is an initiative of the National Library of Australia, we will respond in accordance with the NLA Service Charter.
Planned online service maintenance 9 and 10 December
The National Library of Australia is undertaking planned maintenance of its online services from 6pm AEDT Saturday 9 December until 12pm AEDT Sunday 10 December. During this time the following online Partner services will be unavailable:
Further information can be viewed on the National Library of Australia website.
National Library of Australia online service maintenance is also scheduled for the weekend of 13 and 14 January and details about this planned maintenance will be published closer to the time.
If you have any questions regarding this maintenance please contact Trove Partner Support.
If you have a general enquiry, the best way to reach us is through our Trove Partner Support general enquiry form.
Submit a request to
- change a LADD charge.
- change/update deep linking details
- setup access to the Partner Dashboard
- setup access to the Partner Learning Hub
Report a technical issue
If you want to report a problem or technical issue with any of our Trove Partner Services, please contact Trove Support.
If you find something in Trove is not quite working as you'd expect, we recommend checking our page on known IT issues to see if the technical team is already working on it. The Trove system updates page also shares recent fixes and release notes on updates to the Trove system and includes a list of frequently asked questions that we update regularly.
We welcome your feedback and suggestions to improve our services. Please provide comments via our feedback form.
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