Partner Support

The Trove Partner Support team is available to support Partners to access services and make the best use of Trove.  We encourage you to contact us if you have any questions or concerns. As Trove Collaborative Services is an initiative of the National Library of Australia, we will respond in accordance with the NLA Service Charter.


Planned online service maintenance 9 and 10 December

The National Library of Australia is undertaking planned maintenance of its online services from 6pm AEDT Saturday 9 December until 12pm AEDT Sunday 10 December.  During this time the following online Partner services will be unavailable:

  • Trove
  • Australian National Bibliographic Database (Libraries Australia) including Cataloguing Client, LA Search and LA Admin
  • Metadata harvesting (all scheduled metadata harvesting activities will be paused during the planned maintenance)
  • Trove Partner Dashboard and Trove API
  • Trove Partner online support
  • Australian Libraries Gateway and ILRS Directory
  • National edeposit Portal and FTP support
  • The National Library website and catalogue

Further information can be viewed on the National Library of Australia website.

National Library of Australia online service maintenance is also scheduled for the weekend of 13 and 14 January and details about this planned maintenance will be published closer to the time.

If you have any questions regarding this maintenance please contact Trove Partner Support.


Contact us

If you have a general enquiry, the best way to reach us is through our Trove Partner Support general enquiry form.

Submit a request to 

Report a technical issue

If you want to report a problem or technical issue with any of our Trove Partner Services, please contact Trove Support.

If you find something in Trove is not quite working as you'd expect, we recommend checking our page on known IT issues to see if the technical team is already working on it. The Trove system updates page also shares recent fixes and release notes on updates to the Trove system and includes a list of frequently asked questions that we update regularly.

Provide feedback

We welcome your feedback and suggestions to improve our services.  Please provide comments via our feedback form.

Promote your organisation

Get in touch with us if you are interested in promoting your organisation, collections and content on the Trove website or through our monthly Treasures eNews.

Subscribe to the Trove Partner newsletter

Stay up to date with the latest in all things important to Trove Partners by signing up to the monthly Trove Partner news, delivered straight to your inbox. It is your one-stop spot for updates on upcoming projects, registrations to and recordings of our popular live webinar series, information on the services we provide and learning content to help you and your colleagues get the most out of them.

Contact Trove Partner Support to sign up.

Connect with local community or special interest groups

Find a local community or special interest group in your state.