Contact us
Do you have any questions or feedback for us? Explore this page to find the best ways to contact our support teams regarding technical issues, feedback or research and usage support.
Whether your new or just exploring more of the fantastic features that Trove has to offer, a good way to start is by having a look through our Help pages. Here you’ll find information about Trove’s many features and functionalities plus in-depth instructions to guide you along the way.
This 'Contact Trove Support' form is another fantastic tool to help ease your experience. You can use this to lodge a request for assistance with anything from logging on to your account to help with finding what you are looking for.
Share Your Trove Stories Or User Feedback
We hope that Trove has provided you with a positive and useful experience and we would love to hear your research stories or any useful tips and tricks you developed along your journey. To share your story or feedback with our team please fill out the Trove Feedback form.
Research Support
If you’re looking for support with starting or continuing your research on Trove we recommend utilising the National Library of Australia’s, Ask a Librarian resource. By enquiring through this portal, a member of the Libraries team will be able to dedicate up to an hour to answering your research questions.
As Trove is an initiative of the National Library of Australia, we adhere to the NLA Service Charter when responding to enquiries.
Report a technical problem
If you find that something on Trove is not quite working as you would expect, we recommend checking our IT Fixes We Are Working On page to see if our technical team is already addressing your concern. Recent updates will also be found on the Trove System Updates page and the Frequently Asked Questions page.
If you would like to report a technical issue, let us know your concern by completing the following Technical Support form.
Stay in touch
Follow Trove on social media for all the latest updates, including opportunities to get involved in the community.
We encourage and value discussion and contribution on our online channels provided it is respectful and complies with our Social media and online community guidelines.