Article text

Human Services

The Department of I luman Services was established in
October 2004 to improve the development and delivery
of government services in the health and welfare

sectors.

The Department oversees six diverse agencies that, in
total, administer payments over $80 billion each year.
These agencies are: Centrelink, Medicare Australia
(formerly known as Health Insurance Commission),
Child Support Agency, Health Services Australia, CRS
Australia (formerly known as Commonwealth
Rehabilitation Service), and Australian Hearing.

The Department plays a crucial role in the effective and
efficient implementation of government initiatives.

N.N.—10238788
CHILD SUPPORT AGENCY
About The Child Support Agency

The Child Support Agency (CSA) is part of the
Department of Human Services. CSA was established
in 1988 to help separated parents manage financial
responsibilities necessary to support their children.

Our vision is that all Australian parents meet their child
support responsibilities. Our purpose is to shape and
deliver the Child Support system by building strong
government and community alliances and supporting
parents to meet their responsibilities.

Working for CSA is an opportunity to be part of an
award winning approach to the delivery of client
service in a sensitive & complex environment. CSA

offers interesting work that really makes a difference as
well as competitive salary & dynamic opportunities.

CSA aims to ensure that all applicants are treated fairly
& that they have equal access to employment
opportunities.

Information about employment in CSA and how to
apply for vacancies is also available from our website
www.csa.gov.au. Please note that not all vacancies
selection documentation will be available from the
website.

Applications roust be received by the Recruitment
Consultant by no later then close of business on the
closing date indicated, unless alternative arrangements

have been made with the convenor of the selection
committee for the vacancy.

Applicants should note that all positions are subject to
Australian citizenship requirements, character/security
checks, health clearance and. if applicable, formal
qualifications. A probationary period will apply to
successful applicants who are not already ongoing APS
employees.

N.N. 10267117
AUSTRALIAN CAP1 f AL TERRITORY

C SC) (APS Level 6) - Executive Level 1 $57585
85687. Fraud Investigator, Canberra (No. PN 1049453)

Closing Date: 13.4.2006

Duties: Ongoing, full time, starting salary for this
position will be either at the C SO Level 6($57.585
$64,543) or Executive Level 1 $72,028-$85,687).

1 he Child Support Agency f raud Prevention Team is
responsible for conducting investigations into
allegations of criminal activity and serious misconduct
by CSA staff. Other responsibilities include the
provision of fraud control planning services and fraud
awareness training to CSA staff. Based on an
applicant's experience, a position currently exists within
the team for an investigator at either the ELI or APS6
level. It is essential that the applicant has contemporary
investigative experience relating to criminal activity
and/or serious misconduct. Experience in the delivery
of fraud awareness training and fraud control planning
would be an advantage. Frequent interstate travel may
be required.

Note: Acceptance of an Australian Workplace
Agreement (AWA) is a condition of engagement for all
successful CSA EL applicants who are new to the
Australian Public Service (APS). AW As will also be
offered to those successful applicants who are currently
APS employees. Remuneration - The successful
applicant will be offered employment on an Australian
Workplace Agreement (AWA) which will provide an

attractive remuneration package as well as a potential
performance-related bonus, superannuation benefits and
flexible working conditions.

Contact: Michelle McDonald 02 6272 8263

Selection documentation may be obtained from CSA
National Recruitment Team 1800 054 226 CSA
Recruitmenl@csa.gov.au —Apply: ZA020

N.N.—10270305

Business Strategy & Innovation

Executive Level 1 $72028-85687, Senior Business
Analyst, Canberra (No. PN 1039030)

Closing Date: 13.4.2006

Duties; Ongoing, full time, starting salary for this
position will be at the Executive Level 1 ($72,028
$85,687).

As a Senior Business Analyst you will be involved
with the ongoing development and analysis of data for
the Business Analysis and Research Unit's, using SAS
software. The successful applicant will be required to
proactively foster and manage the Business Analysis &
Research unit's data, and develop relationships with
other agencies.

Note: Acceptance of an Australian Workplace
Agreement (AWA) is a condition of engagement for all
successful CSA EL applicants who are new to the
Australian Public Service (APS). AW As will also be
offered to those successful applicants wholl are
currently APS employees. Remuneration - The
successful applicant will be offered employment on an
Australian Workplace Agreement (AWA) which will
provide an attractive remuneration package as well as a
potential performance-related bonus, superannuation
benefits and flexible working conditions.

Contact: Judi Pritchard 02 6272 8681

Selection documentation may be obtained from CSA

National Recruitment Team 1800 054 226 CSA

Recruitment@csa.gov.au —Apply: ZA020

N.N.—10270569
Procurement & Contract Management

Executive Level 1 $72028-85687, Fitout Project
Manager, Canberra (No. PN 1044802)

Closing Date: 13.4.2006

Duties: Ongoing, full time, starting salary for this
position will be at the Executive Level 1 ($72,028
$85,687).

The Fitout Project Manager will be responsible for
project managing CSA's accommodation 11 tout projects.
The role will also focus on improving fitout project

management methods and practices, particularly
improving fitout project cost estimation techniques.

Note: Acceptance of an Australian Workplace
Agreement (AWA) is a condition of engagement for all
successful CSA EL applicants who are new to the
Australian Public Service (APS). AWAs will also be
offered to those successful applicants who are currently
APS employees. Remuneration - The successful
applicant will be offered employment on an Australian
Workplace Agreement (AWA) which will provide an
attractive remuneration package as well as a potential
performance-related bonus, superannuation benefits and
flexible working conditions.

Contact: David Maybanks 02 6272 8440

Selection documentation may be obtained from CSA

National Recruitment Team 1800 054 226 CSA

Recruitment@csa.gov.au —Apply: ZA020

N.N.—10270823
VARIOUS STATES

CSO Level 1 - CSO Level 6 (Broadband) $33555
64543, Client Service Officers, Parramatta and
Canberra (No. Several Positions)

Closing Date: 7.4.2006

Duties: Ongoing, full time, starting salary for this
position will be at the CSO Level 3($41,847-$45,166).

The Child Support Agency (CSA) is seeking people
to provide exceptional customer service to our clients
through the management of child support cases and the
collection of child support payments. Telephone based
client contact is integral to all work in CSA. You will
need sound communication and negotiating skills and
resilience to deal with sensitive and emotional issues in
a tactful manner. You will also need sound computer,
time management and information processing skills and
the ability to interpret and apply legislation when
dealing with clients. Australian citizenship is required.

Note: Applications may be submitted via fax, email
or online. All applications should be clearly marked

"CSA Client Service Officers".

Further assessments will be conducted from 18th
April 2006. Additional information may be accessed at

www.select-teleresources.com.au

Selection documentation may be obtained from

Select Teleresources 02 8258 9936

childsupport@select-teleresourees.com.au —Apply: To
obtain an information pack call Select Teleresources on
02 8258 9936 between 7.00am and 6.00pm on Monday
3rd April and Tuesday 4th April 2006 only.
Alternatively, apply online at wwvv.select
teleresources.com.au, email on childsupport@select
teleresources.com.au stating 'CSA Client Service

Officers' in the subject line or fax your request to 02

8258 9899

Applications must be received by 3 00pm on Fi lday
7th April 2006 Late applications will not be accepted

NN—10270544
AUSTRALIAN CAPITAL TE RRITORY
Centrelink

Production and Logistics

Centiehnk Band 2 (APS 3 & 4) $41032-51007, APS
3, Fyshwick (No 2006/231)

Closing Date 13 4 2006

Duties The Centrelink Ordeis OnLine (COOL)
helpdesk administrator role is responsible tor the
overall management of the Centrelink Orders OnLine
database and the day to day management of all
helpdesk functions This position requires the
administrator to maintain the database and ensure all
information is current The administrator is also
responsible for providing timely responses to telephone
& email inquines, updating access for users and
creating and updating office details Under general
direction, provide co-ordination services including
arranging travel, tracking expenditure and assisting
with payment and /or reconciliation ol invoices,
provide administrate assistance within the group,
under general direction, maintain the Centrelink
OnLine (COOL) System, a major business process for
office network ordenng and provision of information
products, publications and forms, and provide help desk
functions for users, understudy production and logistics

staff

Note This position is an APS 3 (Centrelink 2) The
salary range for this position is $41,032 - $44,286
Centrelink 2 is a broadband which incorporates APS 3
& 4 Advancement within the broadband is subject to
certain criteria Commencing salary for non-APS
applicants will be in accordance with the applicant's
skills, knowledge and experience Successful applicants
may be offered an Australian Workplace Agreement
(AWA) with an attractive package Please quote
reference no 2006/23 f

Contact Jacqui Higgins (02) 6284 6331

Selection documentation may be obtained from Don
kazias (02) 6284 6370 don kazias@centrelmk gov au
—Apply Box 7788 Canberra BC ACT 2610

N N —10270419
Centrelink

Infrastructure Pi ojects, Portfolio Management

Centrelink Band 4 (APS Executive 1 & 2) $70527
95286, APS FI I, Woden (No 2006/248)

Closing Date 13 4 2006

Duties: Manage small to medium projects in a large
complex IT environment; manage a technical team in
the deliver} of project tasks and outcomes; apply
Centrelink Project Management Methodology; manage
project financial costs and reporting; manage project
procurement (where applicable.

Eligibility/other requirements: Previous project
management experience.

Note: This position is a APS Executive Level 1
(Centrelink 4). The salary range for this position is
$70,527 - $76,163. Centrelink 4 is a broadband which
incorporates APS Executive Levels 1 & 2.
Advancement within the broadband is subject to certain
criteria. Commencing salary for non-APS applicants
will be in accordance with the applicant's skills,
knowledge and experience. Successful applicants may
be offered an Australian Workplace Agreement (AWA)
w ith an attractive package. Please quote reference no.
2006/248.

Contact; Gary Davis (02) 6219 8132

Selection documentation may be obtained from Ciar\
Davis (02) 6219 8132 gary.j.davisv/iccntrelink.gov.au
- Appl): Box 7788 Canberra BC ACT 2610

N.N. 10270423
Centrelink

Infrastructure Projects, Costing & Resource
Management

Centrelink Band 4 (APS Executive 1 & 2) $70527
95286. APS ELI, Woden (No. 2006/249)

Closing Date: 13.4.2006

Duties: Manage team resources and work allocation;
provide mentoring and training to staff; develop and
assist in the implementation change processes and
procedures; ensure cost estimates are done in
accordance with relevant conditions and within scope;
promote effective communication strategies both
internally and externally; provide management reports
and support.

Eligibility/other requirements: Supervisory and
costing experience and/or IT Infrastructure knowledge
would be an advantage.

Note: This position is an APS Executive Level 1
(Centrelink 4). The salary range for this position is
$70,527 - $76,163. Centrelink 4 is a broadband which
incorporates APS Executive Levels 1 & 2.
Advancement within the broadband is subject to certain
criteria. Commencing salary for non-APS applicants
will be in accordance with the applicant's skills,
knowledge and experience. Successful applicants may
be offered an Australian Workplace Agreement (AWA)
with an attractive package. Please quote reference no.
2006/249.

Contact: Nivcs Badzim (02) 6219 8128

Selection documentation may be obtained from
Nivcs Badzim (02) 6219 8128
nives.badzimCtJcentreMnk.gov.au —Apply; Box 7788
Canberra BC ACT 2610

N.N.—10270425
Centrelink

Working Age Participation Business Line, Working
Age Payments & Services

Centrelink Band 4 (APS Executive 1 & 2) $70527
95286, APS EL2, Tuggcranong (No. 2006/250)

Closing Date: 13.4.2006

Duties: The position to be filled is that of Business
Manager. The successful applicant will be required to
manage the section, work with other Business
Managers within the Business Line to meet deadlines
and deliver strategic outcomes and assist the National
Manager with branch management and planning. You
must be able to demonstrate capability in working at
the strategic level and experience in managing
stakeholder relationships and negotiations.

Note: This position is a APS Executive Level 2
(Centrelink 4). The salary range for this position is
$81,307 - $95,286 Centrelink 4 is a broadband which
incorporates APS Executive Levels 1 & 2.
Advancement within the broadband is subject to certain
criteria. Commencing salary for non-APS applicants
will be in accordance with the applicant's skills,
knowledge and experience. Please quote reference no.
2006/250. The selection exercise may be based
primarily on the application and referee reports.
Interviews may not be conducted. Two referee reports
must be submitted with the application and include one
from a current supervisor. Referee reports must address
the selection criteria. This position is not suitable for
outposting.

Contact: Brian Catto (02) 6244 7147

Selection documentat ion may be obtained from Brian
Catto (02) 6244 7147 brian.catto@centrelink.gov.au —
Applv: Box 7788 Canberra BC ACT 2610

N.N.10270426
Centrelink

Infrastructure Projects, Costing & Resource
Management

Centrelink Band 3 (APS 5 & 6) $51008-65037, APS
5/6, Woden (No. 2006/251)

Closing Date: 13.4.2006

Duties: Coordinate, complete and maintain all
costing, effort and impact assessments; provide reports
on effort and impact requirements; update costing
register and registration tool to reflect effort and status

of work; ensure costings are documented and filed in
the appropriate corporate tiles.

Eligibility/other requirements: Previous costing
experience and/or IT infrastructure knowledge would
be an advantage.

Note: These positions are APS 5 & 6 (Centrelink 3).
The salary range for APS 5 (Centrelink 3) is $51,008 -
$54,088. The salary range for APS 6 (Centrelink 3) is
$55,091 - $65,037. Centrelink 3 is a broadband which
incorporates APS 5 & 6. Advancement within the
broadband is subject to certain criteria. Commencing
salary for non-APS applicants will be in accordance
with the applicant's skills, knowledge and experience.
Successful applicants may be offered an Australian
Workplace Agreement (AWA) with an attractive
package. Please quote reference no. 2006/251.

Contact: Nives Badzim (02) 6219 8128

Selection documentation may be obtained from
Nives Badzim (02) 6219 8128
nives.badzim@centrelink.gov.au —Apply: Box 7788

Canberra BC ACT 2610

N.N.—10270446
Centrelink

Business Process Design, Process Design

Centrelink Band 4 (APS Executive 1 & 2) $70527
95286, APS ELI, Woden (No. 2006/252)

Closing Date: 13.4.2006

Duties: Facilitating comprehensive impact
assessments for major initiatives; working with
business sponsors to develop new processes, building in
key elements to move the design towards Centrelink's
identified future; reviewing and signing off the
proposed processes and implementation plan against
the principles and standards for business process
design; participating in all stages of process design,
including through to the post-implementation review, to
ensure that implementation remains true to the design
and/or changes are appropriately approved and
reflected in the official process model.

Note; This position is an APS Executive Level I
(Centrelink 4). The salary range for this position is
$70,527 - $76,163. Centrelink 4 is a broadband which
incorporates APS Executive Levels 1 & 2.
Advancement within the broadband is subject to certain
criteria. Commencing salary for non-APS applicants
will be in accordance with the applicant's skills,
knowledge and experience. Successful applicants may
be offered an Australian Workplace Agreement (AWA)
with an attractive package. Please quote reference no.

2006/252.

Contact: David Powell (02) 6208 8004

Selection documentation may be obtained from
David Powell (02) 6208 8004
david.d.powell@centrelink,gov.au —Apply: Box 7788

Canberra BC ACT 2610

N.N,—10270461
Centrelink

Corporate & Web-based Projects

Centrelink Band 4 (APS Executive 1 & 2) $70527
95286, APS EL2. Symonston (No. 2006/253)

Closing Date: 6.4.2006

Duties: Included but not limited to: assist Project
Manager with preparation and update of documentation
including reporting coordination of IT stakeholder
teams; manage communications and document control:
use of Teampla>er and Infolink applications for
reporting functions. We are looking for a person with
excellent organisational skills, who will exercise
appropriate discretion, good attention to detail, the
ability to work independently and to deadlines, and a
friendly, easy going manner.

Note: This position is an APS Executive Level 2
(Centrelink 4). The salary range for this position is
$81,307 - $95,286 Centrelink 4 is a broadband which
incorporates APS Executive Levels 1 & 2.
Advancement within the broadband is subject to certain
criteria. Commencing salary for non-APS applicants
will be in accordance with the applicant's skills,
knowledge and experience. Successful applicants may
be offered an Australian Workplace Agreement (AWA)
with an attractive package. Please quote reference no.

2006/253.

Contact: Janette McGlynn (02) 6211 5963

Selection documentation may be obtained from
Janette McGlynn (02 ) 6211 5963
janette.mcglynn@centrelink.gov.au —Apply: Box
7788 Canberra BC ACT 2610

N.N.—10270472
Centrelink

Technology Strategies, Software Metrics

Centrelink Band 3 (APS 5 & 6) $51008-65037, APS
5&6, Symonston (No. 2006/254)

Closing Date: 13.4.2006

Duties: Using function Point Analysis (FPA),
analyse user requirements to produce conceptual
models of business (software) applications:
measurement based analysis and reporting as required;
maintenance of documentation including the section's
web site.

Eligibility/other requirements: Qualifications or
experience in information technology or business
analysis.

Note: This position is an APS 5/6 (Centre I ink 3), The
salary range for APS 5 (Centre!ink 3) is $51,008 -
$54,088. The salary range for APS 6 (Centrelink 3) is
$55,091 - $65,037. Centrelink 3 is a broadband which
incorporates APS 5 & 6. Advancement within the
broadband is subject to certain criteria. Commencing
salary for non-APS applicants will be in accordance
with the applicant's skills, knowledge and experience.
Successful applicants may be offered an Australian
Workplace Agreement (AWA) with an attractive
package. Please quote reference no. 2006/254.

Contact: Mark f.xall (02) 6211 5807

Selection documentation may be obtained from Mark
fxall (02) 6211 5807 mark.exalI centrelink.gov.au —
Apply: Box 7788 Canberra BC ACT 2610

N.N.—10270487
Centrelink

Infrastructure Operations, C entrelink Network
Operations C entre (C'MH )

Centrelink IT (APS 4 - EL 2) $44286-95286, Cll
ELI, Tuggeranong (No. 2006/255)

Closing Date: 13.4.2006

Duties: (1) Perform high level I&T infrastructure
event analysis and service restoration within service
level objectives by: undertaking event management,
repair and/or escalation activities including root cause
analysis: liaising with management, vendors and
support personnel on incident/problem status; providing
stakeholders with feedback on service disruptions;
recording details in the incident/problem management
system(s). (2) Develop procedures and technical
documentation, specifically in relation to I&T
infrastructure event analysis and service restoration.
(3) Mentor and train staff. (4) Ability to work in a

small team.

Note: Selection for this position may be based on the
application and two (2) current referee reports - formal
interviews may not necessarily be conducted. This
position is a APS Executive Level 1 (Centrelink 11).
The salary range for this position is $70,527 - $76,163.
Centrelink IT is a broadband which incorporates APS 4

to APS Executive Level 2. Advancement within the

broadband is subject to certain criteria. Commencing
salary for non-APS applicants will be in accordance
with the applicant's skills, knowledge and experience.
Successful applicants may be offered an Australian
Workplace Agreement (AWA) with an attractive
package. Please quote reference no. 2006/255.

Contact: Jeff Wales (02) 6244 7776

Selection documentation may be obtained from Jeff
Wales (02) 6244 7776 jeff.wales@centrelink.gov,au —
Apply: Box 7788 Canberra B€ ACT 2610

N.N. 10270508
Centrelink IT (APS 4 - EL 2) $44286-95286, C1T
ELI, Tuggeranong (No. 2006/256)

Closing Date: 13.4.2006

Duties: Perform supervision of CNOC Tier 1& 2
staff ensuring that all events are acknowledged and
actioned according to defined processes and procedures
and within service level targets; assess IT events for
business impact and perform escalation and notification
to stakeholders as required; ensure performance
assessments, individual learning plans (ILP's) are
current and perform regular reviews with staff; produce
event trending and team performance reports to
management; ensure shift numbers are accurate, staff
attendance patterns are met. record absences; allocate
project work to staff and ensure milestones and
deadlines are achieved; identify procedures to be
developed or amended and assist in ensuring their
creation and publishing; pursue Tier I & 2 issues with
management, tools team or external teams; ensuring
that record of attendance and effort recording entries
are up to date and accurate.

Note: The CNOC Shift leader will be required to
work on a shift roster. Eg - Morning shift commences
at 6:00am finishes 2:30pm. Late shift commences
1:30pm finishes 10:00pm 5 days a week. Selection for
this position may be based on the application and two
(2) current referee reports - formal interviews may not
necessarily be conducted. This position is a APS
Executive Level 1 (Centrelink IT). The salary range for
this position is $70,527 - $76,163. Centrelink IT is a
broadband which incorporates APS 4 to APS Executive
I .eve! 2. Advancement within the broadband is subject
to certain criteria. Commencing salary for non-APS
applicants will be in accordance with the applicant's
skills, knowledge and experience. Successful applicants
may be offered an Australian Workplace Agreement
(AWA) with an attractive package. Please quote

reference no. 2006/256.

Contact: Jeff Wales (02) 6244 7776

Selection documentation may be obtained from Jeff
Wales (02) 6244 7776jeff.wales@eentrelink.gov.au —
Apply: Box 7788 Canberra BC ACT 2610

N.N.10270523

Centrelink IT (APS 4 - EL 2) $44286-95286, C1T
APS 6, Tuggeranong (No. 2006/257)

Closing Date: 13.4.2006

Duties: (1) Perform I&T infrastructure monitoring,
event analysis and service restoration within service

level objectives by providing event diagnosis, repair
and/or escalation activities; recording details in the
incident/problem management system(s); providing
stakeholders with feedback on service disruptions;
liaising with management, vendors and support
personnel on incident / problem status. (2) Assist in the
development of CNOC procedures and technical
documentation. Specifically in relation to l&T
infrastructure monitoring, event analysis and service
restoration.

Note: The CNOC Tier I and 2 staff will be required
to work on a shift roster. Eg - Morning shift
commences at 6:00am finishes 2:30pm. Late shift
commences 1:30pm finishes 10:00pm 5 days a week.
Selection for this position may be based on the
application and two (2) current referee reports - formal
interviews may not necessarily be conducted. This
position is an APS 6 (Centrelink IT), The salary range
for this position is $55,091 - $65,037. Centrelink IT is
a broadband which incorporates APS 4 to APS
Executive Level 2. Advancement within the broadband
is subject to certain criteria. Commencing salary for
non-APS applicants will be in accordance with the
applicant's skills, knowledge and experience.
Successful applicants may be offered an Australian
Workplace Agreement (AWA) with an attractive
package. Please quote reference no. 2006/257.

Contact: Jeff Wales (02) 6244 7776

Selection documentation may be obtained from Jeff
Wales (02) 6244 7776 jeff.wales@centrelink.gov.au —
Apply: Box 7788 Canberra BC ACT 2610

N.N.—10270531
Centrelink

Area South West, Psychologist - Part Time

Centrelink Professional 1 (APS 3 to 6) $38414
63469, ACT

Closing Date: 13.4,2006

Duties: Applicants must be a registered Psychologist.
In line with business priorities of Centrelink,
Psychologists will target psychological service delivery
to customers in Centrelink. In consultation with the
Customer Service Centre Manager and the Senior
Psychologist, plan and organise psychological
assessment services within and across designated
customer service centres. Monitor and report on the
psychological services provided. Provide psychological
assessment services to Centrelink customers who have
special or complex needs. Provide advice and feedback
to Centrelink staff on individual customer assessments.
Provide written reports on the most complex customers
as required for the purpose of clarification of the most
appropriate assistance for that customer. Provide case
consultation and training in identifying barriers to
employment that customers may face. Develop and
maintain liaison with Agencies, which assist in the

provision of education, treatment, or rehabilitation for
customers of Centre!ink. Refer, monitor and evaluate
the customer's involvement in the Personal Support
Program. Maintain effective recording, storage and
retrieval systems in relation to psychological service
activities. Provide professional supervision and
development of intern psychologists. Performance
of the above in accordance with the Australian Public
Service and Centrelink EEO, ID and OH&S principles
and practices; access and equity strategies; privacy and
security policies.

Contact: Josephine Cannon 02 69373472

Selection documentation may be obtained from 24
hour answer machine 02 62005776
hrsupport.south.west.n@centrelink.gov.au —Apply:
Centrelink, HR Team,PO Box
1210.Queanbeyan,NSW.2620.

N.N.—10270549
Centrelink

Several Branches, Executive

Centrelink Band 2 (APS 3 & 4) $41032-51007, APS
4, Canberra (No. 2006/269)

Closing Date: 13.4.2006

Duties: Duties include the overall management of the
office, organise travel arrangements. manage
appointments, telephone calls, management of meeting
schedule and briefing papers.

Note: The order of merit produced by this selection
exercise will be used to fill ongoing and non-ongoing
Executive Assistant positions any where in Centrelink's
National Support Office.

The advertised positions are at the APS 4 level and
the salary range is $45,729 to $51,007. Commencing
salary will be in accordance with the applicant's skills,
qualifications and experience. Successful applicant's
may be offered an Australian Workplace Agreement
(AWA) with an attractive package. Please quote

reference no. 2006/269.

Contact: Liz Mclntyrc (02) 6212 0361

Selection documentation may be obtained from Liz
Mclntyrc (02) 6212 0361
Liz.Mcintyre@centrelink.gov.au —Apply: Box 7788
Canberra BC ACT 2610

N.N, -10270584
Centrelink

Area South West, Customer Service Officers - part
time & full time positions

Centrelink Band 2 (APS 3 & 4) $41032-51007,
Canberra

Closing Date: 13.4.2006

Duties: Interview and determine needs of customers
and advice of \arious programs and Services available
through Centrelink. Deal with customer enquiries
regarding programs and services on the telephone.
Assess eligibility against legislation and/or policy
guidelines. Advise the customer accordingly. Actively
participate as a member of a Customer Service Centre
team. Perform associated clerical duties, including data
entry and filing.
Note; Previous applicants for these positions
advertised in Gazette PS03 dated 26.01.06, who wish to
be reconsidered should advise Jo llase on 02
62088300.
Contact: jo Hase 02 62088300
Selection documentation may be obtained from 24
hour answer machine 02 62005776
hrsupport. south, west.n^z-eentel ink.gov.au —Apply:
Centrelink, MR Team. PO Box 1210, Queanbeyan.
NSW, 2620.
N.N—10270592
C entrclifik
C all Canberra, Various Sections
Centrelink Band 3 (APS 5 & 6) $51008-65037.
Woden (No. 2006/271)
Closing Date: 10.4.2006
Duties: The duties at the C3 upper level include:
Portfolio Management, Analysis of data. Promoting
innovation and performance improvement, Change
management. Establish and maintain constructive
relationships with sections within National Support and
other duties as required by operational demands.
Note: This position is an APS 6 (Centrelink 3). The
salary range for this position is $55,091 - $65,037.
Centrelink 3 is a broadband which incorporates APS 5
& 6. Advancement within the broadband is subject to
certain criteria. Commencing salary for non-APS
applicants will be in accordance with the applicant's
skills, knowledge and experience. Successful applicants
may be offered an Australian Workplace Agreement
(AWA) with an attractive package. Please quote
reference no. 2006/271.
Contact: Bernard Rossi/Paula Death (02) 6212 0716
Selection documentation may be obtained from
Recruitment Officer (02) 6212 0747
ccn.reeruitment@centrelink.gov.au —Apply:
Recruitment Officer Centrelink Call Canberra PO Box
7788 Canberra BC ACT 290
N.N. -10270594
Centrelink Band 4 (APS Executive 1 & 2) $70527
95286. APS ELI, Woden (No. 2006/272)
Closing Date: 10.4.2006
Duties: Managing a team; Performance management;
Analysis of data; Promoting of innovation; Change
management Setting forward directions; Project
management; Other duties as required by operational
demands.
Note: This position is a APS Executive Level 1
(Centrelink 4). The salary range for this position is
$70,527 - $76,163. Centrelink 4 is a broadband which
incorporates APS Executive Levels 1 & 2.
Advancement within the broadband is subject to certain
criteria. Commencing salary for non-APS applicants
will be in accordance with the applicant's skills,
knowledge arid experience. Successful applicants may
be offered an Australian Workplace Agreement (AWA)
with an attractive package. Please quote reference no.
2006/272.
Contact: Steve Marsh/Sandra Corrigan (02)
62120708
Selection documentation may be obtained from
Recruitment Officer (02) 6212 0747
ccn.recruitment@centrelink.gov.au —Apply:
Recruitment Officer Centrelink Call Canberra PC) Box
7788 Canberra BC ACT 2610
N.N. —10270595
NEW SOUTH WALES
Centrelink
Area East Coast, OH&S Advisor, Corporate
Centrelink Professional 2 (APS Executive 1& 2)
$70527-76163, Sydney (np)
Closing Date: 13.4.2006
Duties: This position will have responsibility for
Occupational Health & Safety functions within
Centrel ink's Area East Coast region including
consultancy to Managers and employees on OH&S and
ongoing development and management of preventative
OH&S programs.
Eligibility/other requirements: Applicants must be
Australian citi/.ens.The successful applicant will be
required to have completed a Bachelor in Applied
Science in Occupational Therapy with experience in
vocational rehabilitation and be eligible for
membership of 01 Australia.
Note: Centrelink Professional 2 is a broadband that
incorporates both Executive Level 1 & 2.T his position
is at the APS Executive Level LA work availability
barrier exists at paypoint $76,163. Advancement above
the work availability barrier is subject to certain
criteria.
Contact; Helen Oberg 0412320584
Selection documentation may be obtained from
Brigid O'Reilly 9244 6540

people.castcoast.nV/centrclink.gov.au —Apply: Brigid
O'Reilly,People Team,Locked Bag 6.Ha\ market NSW

1238

N.N.-- 10270245
Centrelink

Area South West, Dub bo Processing Hub

Centrelink Band 2 (APS 3 & 4) $41032-51007,

Dubbo

Closing Date: 13.4.2006

Duties: Interview and determine needs of customers
and advice of various programs and Services available
through Centrelink. Deal with customer enquiries
regarding programs and services on the telephone.
Assess eligibility against legislation and/or policy
guidelines. Advise the customer accordingly. Actively
participate as a member of a Customer Service Centre
team. Perform associated clerical duties, including data
entry and filing.

Contact: Geoff Woolaston 02 68836187

Selection documentation may be obtained from 24

hour answer machine 02 62005776

hrsupport.south.vvest.n@centrelink.gov.au —Apply:
Centrelink,! luman Resources,PO Box
1210,Queanbeyan,NSW.262Q.

N.N.—10270257
Centrelink

Tuncurry/Taree & Mid North Coast Customer
Service Centres, Social Work

Centrelink Professional 1 (APS 3 to 6) $38414
63469, 1 uncurry (expected employment opportunity)

Closing Date: 13.4.2006

Duties: Be required to work as a member of the Area

Hunter Social Worker Team. Undertake casework,

assessments in relation to eligibility for payment
entitlements, service development and assist the Senior
Social Worker with community liaison and partnership
development.

Eligibility/other requirements: A degree in Social
Work which prov ides eligibility for membership of the

Australian Association of Social Workers is essential.
Applicants must be Australian Citizens.

Note: Please note that the successful applicant for the
permanent full-time Tuncurry/Taree position will be
required to work from both sites. This selection
exercise will also be used to fill any temporary
vacancies that may exist on the Mid North Coast within
the next 12 months.Those sites are Kempsey, Port
Macquarie, Taree & Tuncurry Customer Service

Centres.

Selection documentation may be obtained from
Cathy Braiding (02) 65924182

recruitment.hunter@centreIink.gov.au —Apply: To
apply for these permanent or temporary emplovment
opportunities, people must obtain the selection
documentation and ensure that written applications
address each criterion. Selection documentation can be
obtained by e-mail from
recruitment.hunter@centrelink.gov.au Applications
stating work experience, addressing the selection
criteria should be forwarded to: Human Resources -
Recruitment Centrelink PO Box 542 Chariestown NSW

2290 Applications can also be lodged b> email to
recruitment.hunter@centrelink.gov,au or fax to (02)

49743492.

N.N. 10270560
Centrelink

Centrelink ('all Network, Customer Service Officers
- Gosford Call Centre

Centrelink Band 2 (APS 3 & 4) $41032-51007.
Gosford

Closing Date: 13.4.2006

Duties: We require people who meet the following
criteria: A customer focussed attitude that is conducive
to delivering optimum customer service: an excellent
telephone manner and rapport: ability to problem solve
and deal with complex customer enquiries; computer
literacy (Windows) and minimum keyboard skills of 35
WPM; willingness to work in a busy and challenging
environment; strong team skills. Call Centre experience
is not essential however customer service experience
will be viewed favourably. Comprehensive training will
be provided.

Eligibility/other requirements: Applicants must hold
Australian citizenship, successfully complete a health
check and a police records clearance. A six-month
probationary period will apply to all successful
applicants.

Note: To apply please download the application
form, selection criteria and information guide from
www.oz-jobs.com.au/centrelinkgosford. Return the
completed selection criteria and application form In
3pm Thursday 13th April 2006 to Email:
jacki.arnold@chandlermacleod.eom.au OR Fax: 02
4355 1673 OR In Person; Suite A I, 2 Reliance Drive.
Tuggerah Business Park, Tuggerah NSW 2259. If you
have any queries please contact Jacki Arnold on 02
4355 1659 . The salary range for APS 3 & 4
(Centrelink 2) is $41032- $51,007. Centrelink 2 is a
broadband which incorporates APS 3 & 4.
Advancement within the broadband is subject to certain
criteria. Commencing salary for non-APS applicants
will be in accordance with the applicant's skills,
knowledge and experience. There are various Full-time
positions available.

Contact: Chandler Macleod - J Arnold 02 4355 1659

Selection documentation may be obtained from - see
notes —Apply: www.o/-jobs.com.au/eentrelinkgosford

N.N. -10271054
Centrelink

Area South West, Social Work

Centrelink Professional 1 (APS 3 to 6) S384J4
63469. Batemans Bay (expected employment
opportunity)

Closing Dale: 13.4.2006

Duties: At a level of independent professional
management and judgement, undertake casework and
assessments in accordance with national guidelines and
professional ethics and standards. Contribute to
Centrelines customer service objectives by sharing
values, knowledge and skills with customer service
staff. Assist Centrelink Professional Band 2 stall with;
Community outreach, liaison and development.
Program and policy monitoring and development.
Customer service improvement strategies, Exercise
authorised delegations under relevant legislation.
Provide lieldwork programs for social work students in
accordance with the requirements of Schools of Social
Work and the AASW. Provide data for management
information purposes as required. Performance of the

above in accordance with the Australian Public Service

and Centrelink EEC), 11) and 01I&S principles and
practices; access and equity strategies: privacy and
security policies.

Details of employment note: This is a temporary
vacancy for a period of 12 months. No travel allowance
will be pa>ablc for this position.

Contact: Greg McManus 02 6491 8958

Selection documentation may be obtained from 24

hour answer machine 02 6200 5776

hrsupport.south.west.n@centrelink.gov.au —Apply:
Centrelink 1IR Team. PO Box 1210, Queanbeyan,
NSW. 2620

This is a non-ongoing employment opportunity for a
Specified Term

N.N.10271145
NORTHERN TERR1 TORY
Centrelink

Team Leader, Working Age Participation (WAP)

Centrelink Band 3 (APS 5 & 6) $51008-65037,
Palmerston

Closing Date: 13.4.2006

Duties: The successful applicant will lead a team of

Customer Service Officers to achieve business
outcomes and identified strategic priorities at the local
level. As part of the management team, contribute to

the planning and management of change and innovation
aimed at achieving broader Centrclink business

outcomes.

hligibility/other requirements: This position is a APS
6 (Centrelink Band 3). The salary range for this
position is $55,091 - $65,037. Centrelink 3 is a broad
band which incorporates APS 5 and 6. Commencing
salary for non-Centrelink applicants will be in
accordance with the applicant's skills, knowledge and
experience

Contact: Teresa Clatworthy 08 8936 9630

Selection documentation may be obtained from
Tanya Phegan 08 8936 3752
recrui tmen t. an a6/)centre 1 i nk. go v, au —Apply: Human

Resources LMB 86 DARWIN NT 0801

N.N.—10270119
QUEENSLAND
Centrelink

Customer Service Officer - Various Branches,
Centrelink Customer Service Centres

Centrelink Band 2 (APS 3 & 4) $41032-51007,
BRISBANE (No. EK401060330)

Closing Date: 6.4.2006

Duties: Centrelink is seeking motivated, team
oriented people interested in providing high quality
customer service in a fast paced environment. These
challenging roles will involve providing face to face
customer service to a diverse range of people in
accordance with government policy. You will be
expected to build and manage relationships with
customers, broker products and services and provide
solutions to a variety of situations. To succeed in this
role you must be able to demonstrate: Excellent
communication and customer management skills; the
ability to work cooperatively with others; well
developed analytical, problem solving and decision
making skills and a working knowledge of a Windows
based computer environment.

Eligibility/other requirements: Applicants must hold
Australian citizenship (permanent residency is not
sufficient), successfully complete a health check and a
police records clearance. A six month probationary
period will apply to all successful applicants.

Selection documentation may be obtained from 1PA
Personnel 1300 666 771 www.ipa.com.au —Apply:
Please proceed to out website www.ipa.com.au under
the Job Search heading, please enter the job reference
number EK401060330 and complete the application as
requested. Applicants are encouraged to apply on line,
however you can call 1300 666 771 between the hours
of 8.30am - 4.30pm Monday to Friday . should you not

have access to the Internet. Applications close 5pm, 06
April 2006.

N.N. 10270047
Centrelink

Various Branches, Various Sections

Cent relink Band 1 (APS 1& 2) $31832-39948,
BRISBANE (No. EK401060316)

Closing Date; 6.4.2006

Duties: As a member of a team, undertake high
quality reviews of customer payments to ensure
payment correctness. This includes but is not limited to:
Receiving, distributing and matching correspondence
Batching / Filing of paperwork Photocopying
Reviewing correspondence for correctness and follow
up of outstanding information General clerical
functions as directed.

Eligibility/other requirements; Applicants must be
Australian Citizens. Aboriginal and Torres Strait
Islander people arc encouraged to apply.

Selection documentation may be obtained from 1PA
Personnel 1300 666 771 www.ipa.com.au —Apply:
Please proceed to our website www.ipa.com.au under
the Job Search heading, please enter the job reference
number EK401060316 and complete the application as
requested. Applicants are encouraged to apply online,
however you can call 1300 666 771 between the hours
of 8.30am - 4.30pm Monday to Friday, should you not
have access to the internet.

N.N.—10270115
Centrelink

Area Brisbane, Team Leader - ilk Advisory Unit

Centrelink Band 3 (APS 5 & 6) $51008-65037, This
position is APS 6 - Centrelink Upper C3 Band.

BRISBANE

Closing Date: 13.4.2006

Duties: Provide leadership to the HR Advisory Team
including Rehab Case Managers, OH&S Coordinators
and HR Consultants. Represent HR issues to the
Executive Team. Promote best HR practice. Provide
consultancy service to managers and staff. Undertake
breach of code of conduct, grievance, selection,
recruitment, and performance management processes.

Note; Applicants must hold Australian Citizenship
(permanent residency is not sufficient).

Selection documentation may be obtained from

Robert Williams 07 3000 3002

selections.brisbane@centrelink.gov.au —Apply: For
selection documentation please email
selections.brisbane@centrelink.gov.au or by calling the
selections voieemail service on 07) 3000 3434.
Enquiries regarding the role description should be
directed to Robert Williams 07) 3000 3002.

N.N, -10270388
Centreiink

Area Central & Northern Queensland,

Rehabilitation Case Manager - Corporate

Centreiink Band 3 (APS 5 & 6) $51008-65037,
Towns villc (expected employment opportunity)

Closing Date: 6.4.2006

Duties: The successful applicant would, in a team
environment, be required to: Provide a
rehabilitation case management service to staff.
Demonstrate experience in developing and co
ordinating rehabilitation case management plans
involving Comcare or similar agencies, medical
practitioners and allied health professionals. Arrange
and manage return to work plans within context of
Centrelink's Harly Intervention program and policies
and liaise with rehabilitation providers where required.
Provide a rehabilitation case management service in
accordance with Comcare legislation and the Australian
Pubic Service Act 1999.

Eligibility/other requirements: Professional and/or
tertiary qualifications in a related field would be
beneficial. Aboriginal and Torres Strait Islander people
are encouraged to apply.

Note: The salary range for a Centreiink Band 3 (APS
5) is $51008 to $54088. Centreiink Band 3 is a
broadband which incorporates APS Lex el 5 and 6.
Advancement within the broadband is subject to certain
criteria. Commencing salary for non-APS applicants
will be in accordance with the applicant's skills,
know ledge and experience.

Contact: Martin Bourquin (07) 47608451

Selection documentation may be obtained from
Gloria Hancock (07) 47608455
gIoria.gr.hancock@centrelink.gov.au —Apply:
Applications can be emailed to
gloria.gr.hancock@centrelink.gov.au or by post: Gloria
Hancock, PO Box 1981, Townsville Qld 4810.

N.N.—10270877

SOUTH AUSTRALIA
( entrelink

Centrelink Call Network, Customer Service Officers
- Port Augusta Call Centre

Centrelink Band 2 (APS 3 & 4) $41032-51007. Port
Augusta (several positions)

Closing Date: 31.3.2006

Duties: We require people who meet the following

criteria: A customer focussed attitude that is conducive
to delivering optimum customer service; an excellent
telephone manner and rapport; ability to problem solve
and deal with complex customer enquiries; computer
literacy (Windows) and minimum kev board skills of 35
WPM; willingness to work in a busy and challenging
environment; strong team skills. Call Centre experience
is not essential however customer service experience
will be viewed favourably. Comprehensive training will
be provided.

Eligibility/other requirements: Applicants must hold
Australian citizenship, successfully complete a health
check and a police records clearance. A six-month
probationary period will apply to all successful
applicants.

Note: Please proceed to the Careerlink website.
www.careerlink.com.au and click on the Centrelink
icon. If you cannot gain access to the internet call (08)
8234 2144 between the hours of 9am-2pm Monday to
1 riday to co-ordinate your online application. The
salary range for APS 3 & 4 (Centrelink 2) is $41032
$51,007. Centrelink 2 is a broadband which
incorporates APS 3 & 4. Advancement within the
broadband is subject to certain criteria. Commencing
salary for non-APS applicants will be in accordance
with the applicant's skills, knowledge and experience.
There are various Full-time positions available.

Contact: Careerlink 08 8234 2144

Selection documentation may be obtained from - see
notes —Apply: www.careerlink.com.au or Ph 08 8234

2144

N.N. 10270414
TASMANIA
Centrelink

Area Tasmania, Centrelink International Serv ices &
Corporate

Centrelink Band 1 (APS 1& 2) $31832-39948,1 lobart

Closing Date; 13.4.2006

Duties: The range of duties for this position includes
the receipt of incoming internal mail and postal mail;
opening and sorting mail; delivery and collection of
mail within the building; despatch of outgoing mail by
courier bag or Australia Post as appropriate; use of IT

systems including databases and mail manager
software; checking of invoices and statements.

Eligibility/other requirements: It is a requirement of
this position that applicants commence work every day
by 8.00am. This position is a Cent re link I (APS I). The
salary range for this position is $31,832 to $35,181.
Centrelink 1 is a broadband which incorporates APS I
and 2. Advancement within the broadband is subject to
certain criteria. Commencing salary for non-€entrelink
applicants will be in accordance with the applicant's
skills, knowledge and experience.

Contact: Phil Madsen 03 62223777

Selection documentation may be obtained from
Linley Adams 03 62223445
linley.adams(tf),centrlink.gov.au —Apply: Applications
can be emailed to phil.pa.maclsenf</)centrelink.gov.au.
Alternatively applications marked "Confidential" can
be mailed to GPO Box 1507R, Hobart, Tasmania, 7001,
Attention:Phil Madsen

N.N.—10270478
VARIOUS STAVES
Centrelink

Customer Service Strategy

Social Work / Psychology, Social Work / Psychology
Centrelink Professional 1 (APS 3 to 6) $48412
63469, Centrelink Professional 1, Various Network
Areas around Australia (No. 2006/NAT001)

Closing Date: 7.4.2006

Duties: Centrelink has a number of vacancies
throughout Australia for Psychologists, Social Workers
and other allied health professionals such as
Occupational Therapists, Physiotherapist and

Rehabilitation Consultants. You will work as a member
of a team operating from Centrelink Customer Service
Centres and provide specific assessments of Job
Seekers with diverse and complex psychological and
physical barriers to employment. Your comprehensive
assessments will be used to recommend, and in most
cases refer Job Seekers to the most suitable programme,
such as the Job Network, Pre-Vocational interventions,
Vocational Rehabilitation, Disability Open
Employment, and the Personal Support Programme.
Some of your assessments will also assist in
determining medical eligibility for the Disability
Support Pension. Assessments in some regions will
require experience working with Indigenous
people.Opportunities to provide short-term

interventions for Job seekers with Mental Health

conditions may also be available for some successful
applicants.

Eligibility/other requirements: Psychologists need to
be fully or conditionally registered with the appropriate
State and Territory Psychologists Registration Board.

Four year trained Psychology graduates are also
encouraged to apply and will be fully supported
throughout their internship. Social Workers need to be
members or eligible for membership of the Australian
Association of Social Workers. Other Allied Health
Professionals need to be registered with their
appropriate registration body or eligible for
membership of the professional association where there
is no registration requ irernent. S uccess fui applicants are
likely to have experience providing assessment and/or
rehabilitation services for clients with mental health,
drug and alcohol and/or physical conditions.

Note: People interested in both part time and full
time hours are encouraged to apply.

Aboriginals and Torres Strait Islanders are
encouraged to appl>.

Contact: Rachael Russell 0262446653

Selection documentation may be obtained from

Rachael Russell 0262446653

Rachael.RJ.Russell@centrelink.gov.au —Apply: Please
send application to: Rachael Russell Customer Service
Strategy Division - Channel Integration & Support
Branch Level 3-D East - Tuggeranong PO Box
7788, Canberra Business Centre ACT 2610 Or email
to: Rachael.RJ.Russell@centrelink.gov.au

N.N.- 10270633
Centrelink

Customer Service Strategy

Psychology Services, Psychology Services

Centrelink Professional 2 (APS Executive 1& 2)
$70527-95286, Centrelink Professional 2, Various
Areas around Australia (No. 2006/NATG02)

Closing Date: 7.4.2006

Duties: Centrelink has a number of vacancies
throughout Australia for Senior Psychologists. These
positions require a combination of personal
characteristics, experience, skills, and commitment to
ensure that ethical and high quality clinical services are
provided by Centrelink Psychologists (Centrelink
Professional I) to Centrelink clients. The main focus of
the Senior Psychologist positions will be to provide
professional supervision to a team of up to 10
Psychologists, some of whom will be professionally
registered. The supervision process is designed to
ensure that the professional service provided to clients
is of the highest quality. This is achieved by: Assisting
Psychologists to apply their professional knowledge
and skills in their current work environment, and to
develop a level of mastery in this area; Supporting the
professional development of Psychologists in ways that

will increase or enhance their effectiveness as a

Psychologist; Assisting Psychologists to maintain
professional standards and ethical behaviours:
Providing provisionally registered Psychologists

experience in and instruction about the practice of the
profession, standards of conduct and to ensure they
meet the requirements for full registration. The Senior
Psychologists will also be expected to complete a range
of operational duties such as: conducting assessments
of clients with diverse and complex psychological and
physical barriers to employment and delivering a range
of intervention such as Cognitive Behaviour Therapy
and Motivational Interviewing counselling sessions.

Eligibility/other requirements: Qualifications /
Eligibility:Senior Psychologists must be fully registered
with the relevant State, and Territory Psychologist
Registration Boards and have a minimum of live years
experience practicing in the field of Psychology.
Experience conducting assessment of people with
complex Mental Health issues and previous supervisory
experience would be desirable. Membership or
eligibility for membership of the Australian
Psychological Society is required. Aboriginals and
Torres Strait Islanders are encouraged to apply.

Note: Aboriginals and Torres Strait Islanders are
encouraged to apply.

Contact: Rachael Russell 0262446653

Selection documentation may be obtained from
Rachael Russell 0262446653

Rachael.RJ.Russell@centrelink.gov.au —Apply: Please
submit your application to: Rachael Russell Customer
Service Strategy Division - Channel Integration &
Support Branch Level 3-D East - Tuggeranong PC)
Box 7788, Canberra Business Centre ACT 2610 Or
email to: RachaeLRi.Russell@centrelink.gov.au

N.N.—10270639
VICTORIA
Centrelink

Indigenous Services Unit, Horsham

♦Centrelink Band 2 (APS 3 & 4) $41032-51007,
Horsham

Closing Date: 13.4.2006

Duties: The main duties of this position are in
consulting and liaising with Indigenous communities,
providing information to the agency on the impact of
programs on Indigenous people, assisting departmental
officers in their dealings with Indigenous customers
and contributing to the support, retention & induction
of Indigenous staff.

Eligibility/other requirements: Applicants must be
Australian Citizen and hold a current valid motor
vehicle licence.

Note: This is an identified position. An identified
position is one in which part or all of the duties involve
the development of policy or programs relating to
Aboriginal and Torres Strait Islander communities.

including service delivery, in order to perform these
duties efficiently and effectively, the occupant needs lo
have an understanding of the issues affecting
Aboriginal and Torres Strait Islander people and the
ability to communicate sensitively and effectively with

them.

Selection documentation may be obtained from

Kevin Williams 03 92019246

Kevin,K.Williams@centrelink.gov.au —Apply: Kevin
Williams, Centrelink Area West, PC) Box 312 Sunshine
Vic 3020

N.N—10270398
Centrelink

Centrelink Call Network, Customer Service Officers
- Moorabbin Call Centre

Centrelink Band 2 (APS 3 & 4) $41032-51007,
Moorabbin (several positions)

Closing Date: 7.4.2006

Duties: We require people who meet the following
criteria: A customer focussed attitude that is conducive
to delivering optimum customer service; an excellent
telephone manner and rapport; ability to problem solve
and deal with complex customer enquiries; computer
literacy (Windows) and minimum keyboard skills of 35
WPM; willingness to work in a busy and challenging
environment; strong team skills. Call Centre experience
is not essential however customer service experience
will be viewed favourably. Comprehensive training will
be provided.

Eligibility/other requirements: Applicants must hold
Australian citizenship, successfully complete a health
check and a police records clearance. A six-month
probationary period will apply to all successful
applicants.

Note: Please email your resume and a covering letter
to: ceutrclinknK>orabbin:V/jietworkreeruitment.net or

alternatively, fax to (03) 86303611. All correspondence
should be marked. Attention Centrelink Moorabbin.
Any queries please phone 03 8630 3629. The salary
range for APS 3 & 4 (Centrelink 2) is $41032- $51,007.
Centrelink 2 is a broadband which incorporates APS 3
& 4. Advancement within the broadband is subject to
certain criteria. Commencing salary for non-APS
applicants will be in accordance with the applicant's
skills, knowledge and experience. There are various
Full-time positions available.

Contact: Network Recruitment 03 8630 3629

Selection documentation may be obtained from - see
notes —Apply:
centrelinkmoorabbintojnetworkrecruitment.net

N.N.—10270802

Centrelink

Centrelink Call Network, C ustomer Service Officers
- Moreland Call Centre

Centrelink Hand 2 (APS 3 & 4) $41032-51007,
Brunswick (several positions)

Closing Date: 11.4.2006

Duties: We require people who meet the following
criteria: A customer focussed attitude that is conducive
to delivering optimum customer service; an excellent
telephone manner and rapport; ability to problem solve
and deal with complex customer enquiries; computer
literacy (Windows) and minimum keyboard skills of 35
WPM; willingness to work in a busy and challenging
environment; strong team skills. Call Centre experience
is not essential however customer service experience
will be viewed favourably. Comprehensive training will
be provided.

Eligibility/other requirements: Applicants must hold
Australian citizenship, successfully complete a health
check and a police records clearance. A six-month
probationary period will apply to all successful
applicants.

Note: You need to apply online at
www.hoban.com.au to be considered for this position.

Access the website and click on the Centrelink Call

Moreland icon. If you cannot gain access to the internet
call 1300 550 333 to co-ordinate your online
application. Commencing salary for non-APS
applicants will be in accordance with the applicant's
skills, knowledge and experience. There are various
Full-time positions available. Applications close 5pm.
11th April 2006

Contact: Hoban 1300 550 333

Selection documentation may be obtained from - see
notes —Apply: www.hoban.com.au

N.N. 10270850
WESTERN AUSTRALIA
Centrelink

Area West Australia - Regional, Rural, Seniors &

Carers

Centrelink Band 4 (APS Executive 1 & 2) $70527
95286, Carnarvon, Esperance, Karratha, Northam &
1 led land (No. 62035380)

Closing Date: 13.4.2006

Duties: As a Centrelink Customer Service Centre
Manager Small Sites, your role is to lead a number of
small diverse sites and their teams of employees in their
pursuit of Centrelink business goals. You will be
accountable for the achievements of your teams to the
Area Manager. You will use your highly developed
leadership skills and outcome focus in strategic, tactical

and operational mediums to achieve performance
indicators and deliver outcomes to customers, clients
and government in a cost effective manner. You will
participate actively in the local community and
establish effective community partnerships. You will
contribute to the development and achievement of
Centrelink's business objectives across the Area.

Eligibility/other requirements: It is preferred that the
successful candidate would be located at one of the
sites that they will be responsible for (Carnarvon,
Esperance, Karratha, Northam or South Hedland).
Location in Perth will also be considered. Successful
applicants must be prepared to travel between these
sites and may be offered an Australian Workplace
Agreement (AWA) with an attractive package. This
position is a APS Executive Level 1 (Centrelink 4). The
salary range for this position is $70527 - $76163.
Centrelink 4 is a broadband which incorporates APS
Executive Levels 1 & 2. Advancement within the
broadband is subject to certain criteria. Commencing
salary for non-APS applicants will be in accordance
with the applicant's skills, knowledge and experience.

Note: Reimbursement of relocation costs will not be
offered in relation to this vacancy. However Remote
locality assistance may be payable as per the Centrelink
Agreement - Schedule 2. There is no departmental
housing offered with this position. Possession of a

current drivers licence in essential.

Contact: Ron Fernandez 08 9238 9001

Selection documentation may be obtained from Ron
Fernandez 08 9238 9001

recruitment.selections.west.w@centrelink.gov.au —
Apply: If you are able to demonstrate your capability,
please contact Ron Fernandez on 92389001 or e-mail
recruitment.selections.west.w@centrelink.gov.au for a
copy of the selection criteria. You will be required to
submit a statement of no more that 3 pages in length
(12-font) of your achievements against the selection
criteria, your resume and the names and contact details
of 2 referees. Applications must be forwarded in either
Wordpro or Word format to
recruitment.selections.west.w@centrelink.gov.au or
mail to Human Resources, GPO Box PI 187 Perth WA
6844 by 13 April 2006

N.N. - 10269743
Centrelink

Area West Australia - Business Integrity, Analysis
Team

Centrelink Band 3 (APS 5 & 6) $51008-65037, Perth
(several positions)

Closing Date: 13.3.2006

Duties: Contribute to research and analysis projects.
Contribute to project management. Maintain budget
control and development, and application of staff and

monetary resources. Utilise analytical software tools.
Utilise and maintain system unci logistical management.

Skills required: Have sound analytical, research and
problem solving skills. Have sound knowledge in
budget control and development, and application of
staff and monetary resources. Have a sound
understanding of compliance issues. Have an
understanding of and ability to utilise analytical
software tools Have an ability to manage projects. Lead
by example.

Eligibility/other requirements: This position is a APS
Band 5 (Centrelink 3). The salary range for this
position is $51008 - $54088. Centrelink 3 is a
broadband which incorporates APS Levels 5 & 6.
Advancement within the broadband is subject to certain
criteria. Commencing salary for non-APS applicants
will be in accordance with the applicant's skills,
know ledge and experience.

Note: Referees will only be contacted for those
applicants who are in strong contention for the vacancy.

Contact: Ian Guthrie (08) 9238 9250

Selection documentation may be obtained from Ian
Guthrie (08) 9238 9250
recruitment.selections, west. w<Y/;eentrel ink.gov.au —
Apply: The selection of staff will be based on the
written application provided, referee comments and
interview. You are asked to submit the following: A
cover sheet with your contact details and the names and
contact numbers of one or two referees who have
supervised you in the last 12 months, one being your
current supervisor. An application addressing the
selection criteria, outlining your experience, skills and
abilities relevant to this position and a current resume.
Applications must be forwarded in either Wordpro or
Word format to
recruitment.selections.west.w@centrelink.gov.au by 13
April 2006

N.N.—10270176
Centrelink

Area West Australia - Business Integrity, Analysis
Team - Senior Research Analyst

Centrelink Band 3 (APS 5 & 6) $51008-65037, Perth
(No. 897497)

Closing Date: 13.4.2006

Duties; Contribute to business integrity and strategic
planning. Develop databases and ensure integrity of
data. Maintain positive working relationships with
internal and external stakeholders. Identify fraud trends
and areas of risk. Project management. Provide
guidance in complex investigations and problem
solving skills. Manage a team and ensure its objectives
are met. Skills required: Have sound analytical.
research and problem solving skills. Have a sound

understanding of compliance issues. Have an
understanding of and ability to utilise analjtical
software tools. Have an ability to manage projects.

hligibilit>/other requirements; This position is a APS
Band 6 (Centrelink 3). The salary range for this
position is $55091 - $65037. Centrelink 3 is a
broadband which incorporates APS Levels 5 & 6.
Advancement within the broadband is subject to certain
criteria. Commencing salary for non-APS applicants
will be in accordance with the applicant's skills,
knowledge and experience.

Note: Referees will only be contacted for those
applicants who are in strong contention for the vacancy.

Contact: lan Guthrie 08 9238 9250

Selection documentation ma} be obtained from lan
Guthrie 08 9238 9250
recruitment.select ions. west, w,<7 centrelink.gov.au —
Apply: The selection of staff will be based on the
written application provided, referee comments and
interview. You are asked to submit the following: A
cover sheet with your contact details and the names and

contact numbers of one or two referees who have

supervised you in the last 12 months, one being your
current supervisor. An application addressing the
selection criteria, outlining > our experience, skills and
abilities relevant to this position and a current resume.
Applications must be forwarded in either Wordpro or

Word format to

recruitment.selections.west.w@centrelink.gov.au by 13
April 2006

N.N.—10270244
Centrelink

Business Integrity, Fraud Investigation Team

Centrelink Band 3 (APS 5 & 6) $51008-54088,
Centrelink A 10 Special Projects Officer. Perth

Closing Dale: 13.4.2006

Duties: Liaise with representatives from other
Government Departments/Agencies and the Private
Sector; Research and analyse data to identify suitable
cases for investigation; Undertake and monitor complex
investigations; Undertake customer interviews; Create
and maintain various registers associated with Fraud
Investigation Team operations: Formulate and execute
Commonwealth Crimes Act search warrants and field
operations; Calculate and raise complex overpayments;
Compile and refer briefs of evidence to the
Commonwealth Director of Public Prosecutions. The
successful applicants will be able to demonstrate the
essentials skills of Understanding of Centrelink's
strategic environment; Achieves Results: Cultivates
productive working relationships: Exemplifies personal
drive and integrity; Communicates with influence.

Eligibility/other requirements: Certificate IV in
Commonwealth Fraud Investigations or the ability to
attain the qualification within 12 months. Security
Assessment clearance to PROTECTED level or the
ability to gain such a clearance. Hold a full and current

motor vehicle licence.

Note: The selection of staff will be based on the
written application provided, referee comments and
interview. You are asked to submit the following: A
cover sheet with your contact details and the names and
contact numbers of two referees who have supervised
you in the last 12 months, one being your current
supervisor. No more than a two page application,
addressing the selection criteria, outlining your
experience, skills and abilities relevant to this position
and a current resume. Referees will only be contacted
for those applicants in strong contention for the
vacancy. This selection will be used to establish a pool
of applicants considered suitable for mid to long-term
vacancies for the following 12 months.

Selection documentation may be obtained from Ken

1 lubbard 08 9238 9305

recruitment.selections. west. w@eentrel ink.gov.au —
Applj:

Recruitment.selections.west.w(^centrelink.gov.au or
posted to Selections, FO BOx 1M 187. Perth WA 6844.

N.N.—10270434
( entrelink Band 3 (APS 5 & 6) $51008-54088, Cash
Economy Team, Perth (several positions)

Closing Date: 13.4.2006

Duties: Responsibility for a portfolio within the
team; Liaise with representatives from Government
Departments/Agencies and the Private Sector; Research
and analyse data to identify suitable cases for
investigation; Undertake and monitor complex
investigations; Undertake customer interviews;

Formulate and execute Commonwealth Crimes Act

search warrants and field operations Calculate and raise
complex overpayments; Compile and refer briefs of
evidence to the Commonwealth Director of Public
Prosecution. The successful applicants will be able to
demonstrate the essential skills of Understanding of
Centrelink's strategic environment; Achieves Results:
Cultivates productive working relationships;
Exemplifies personal drive and integrity;

Communicates with influence.

Eligibility/other requirements: Certificate IV in
Commonwealth Fraud Investigations or the ability to
attain the qualification within 12 months. Security

Assessment clearance to PROTECTED level or the

ability to gain such a clearance. Hold a full and current

motor vehicle licence.

Note: This selection will be used to establish a pool
of applicants considered suitable for mid and long-term
vacancies for the following 12 months.

Selection documentation may be obtained from Ken
Hubbard 08 9238 9305
reeruitment.scleetions.wcstAv@centrelink.gov.au —
Apply: The selection of staff will be based on the
written application provided, referee comments and
interview. You are asked to submit the following: A
cover sheet with your contact details and the names and
contact numbers of two referees who have supervised
you in the last 12 months, one being your current
supervisor. No more than a two page application,
addressing the selection criteria, outlining your
experience, skills and abilities relevant to this
position.and a current resume. Referees will only be
contacted for those applicants in strong contention for
the vacancy. Applications to be emailed to
recruitment.selections.west.w@centrelink.gov.au or
posted to Selections, PO Box PI 187, Perth WA 6844.

N.N.—10270445

(entrelink Band 3 (APS 5 & 6) $51008-65037, - ID
Fraud Officer, Perth (several positions)

Closing Date: 13.4.2006

Duties: Responsibility for a portfolio within the team
Liaise with representatives from Government
Departments/Agencies and the Private Sector; Research
and analyse data to identify suitable cases for
investigation; Undertake and monitor complex
investigations; Undertake customer interviews;
Formulate and execute Commonwealth Crimes Act
search warrants and Held operations; Create and
maintain various registers associated with ID Fraud
operations; Calculate and raise complex overpayments;
Compile and refer briefs of evidence to the

Commonwealth Director of Public Prosecutions. The

successful applicants will be able to demonstrate the
essential skills of Understanding of Centrelines
strategic environment; Achieves Results; Cultivates
productive working relationships; Exemplifies personal
drive and integrity Communicates with influence.

Eligibility/other requirements: Certificate IV in
Commonwealth Fraud Investigations or the ability to
attain the qualification within 12 months. Security

Assessment clearance to PROTECTED level or the

ability to gain such a clearance. Hold a full and current

motor vehicle licence.

Note: This selection can be used to establish a pool
of applicants considered suitable for mid and long-term
vacancies for the following 12 months.

Selection documentation may be obtained from Ken

Hubbard 08 9238 9305

recruitment.selections.west.w@centrelink.gov.au —
Apply: The selection of staff will be based on the

written application provided, referee comments and
interview. You are asked to submit the following, a
cover sheet with your contact details and the names and
contact numbers of two referees who have supervised
you in the last 12 months, one being your current
supervisor. No more than a two page application,
addressing the selection criteria, outlining your
experience, skills and abilities relevant to this position
and a current resume. Referees will only be contacted
for those applicants in strong contention for the
vacancy. Applications should be emailed to
recruitment.selections.\vest. wuyjeentrelink.gov.au or
posted to Selections. PO Box PI 187, Perth WA 6844.

N.N. 10270469
Centrelink

Area West Australia, Rural, Seniors, Carers and
Families

Centrelink Band 2 (APS 3 & 4) S41032-51007.
Customer Service Advisor, Newman (No. 62027432)

Closing Date: 13.4.2006

Duties: Provide fair, courteous and sensitive
treatment of customers within legislative and policy
frameworks; Refer customers to service providers,
linking them with other community support; Keep
knowledge and skills up-to-date; Contribute new ideas,
including the identification of opportunities to improve
the efficiency of processing work, and implementation
of change in the workplace. The successful applicant
will be able to demonstrate the essential skills of:
Demonstrated ability to manage effective working
relationships with customers and to support them in
achieving mutual outcomes; Demonstrated
understanding of Centrelink's role and business
performance requirements; Demonstrates behaviours
appropriate to the work environment. Possesses work
related technical skills required of a Customer Service

Advisor.

Eligibility/other requirements: It is preferable the
successful applicant has a drivers licence.

Note: Reimbursement of relocation costs will not be

offered in relation to this vacancy. There is no
departmental housing offered with this position.

Contact:

Selection documentation may be obtained from Faye
Nelson 08 ' 9175 2154
recruitment.selections.vvest.v\;</;centrelink.gov.au —
Apply: This selection will be used to establish a pool of
applicants considered suitable for any future vacancies
for the following 12 months. You will be required to
submit a statement no more than 3 pages in length (12
font) of your achievements against the skills and duties
that form the selection criteria, your resume and the
names and contact details of 2 referees. Referees will
only be contacted for those applicants who are in strong

contention for the vacancy. Applications must be
forwarded in either Wordpro or Word format to
recruitment.selections, west. w((/icentrelink.gov.au , or
handed in at the Newman RASC at 1 of 581 Newman
Drive, Newman or received b> post at PO Box 408,
Newman WA 6753 by 5.00pm on 13 April 2006 .

N.N.—10270677
(entrelink

Area West Australia, Rural Seniors C arers and
Families

( entrelink Band 3 (APS 5 & 6) $55091-65037,
Customer Service Manager, South I ledland (No.
602808)

Closing Date; 13.4.2006

Duties; Business knowledge through an
understanding of the business of the organisation; A
commitment to supporting and developing our
employees; A solid commitment to guiding and
achieving high levels of business performance through
effective leadership of staff; An ability to promote a
positive image of Centrelink as well as develop strong
partnerships with the wider community; Through your
self -management ability and emotional intelligence
engage, motivate and engender workforce commitment;
Take responsibility for various administrative tasks
associated with the effective management of the team,
resources and issues relating to property management
of the site. The successful applicant will be able to
demonstrate the essential skills of; Promoting
collaboration, internally and extenally: Providing a
clear sense of direction; Leading by example; Creating
and sustaining the climate for our people to be
successful; Demonstrating courage and integrity in
dealing with difficult issues; Engaging others in open

and honest communication.

Eligibility/other requirements: It is desirable the
successful applicant will have a drivers licence.

Note; Reimbursement of relocation costs will not be

offered in relation to this vacancy. There is no
departmental housing offered with this position at
present.

Contact; Linda Ebner 0427 986 983

Selection documentation may be obtained from

Linda Ebner 08 9941 2635

recruitment.selections. west.w(«)centrelink.gov.au —
Apply: You will be required to submit a statement no
more than 3 pages in length (12-font) of your
achievements against the skills and duties that form the
selection criteria, your resume and the names and
contact details of 2 referees. Referees will only be
contacted for those in strong contention for the
position. Applications must be forwarded in either
Wordpro or Word format to

recruitraent.selections.weslAvfi5eentrelink.gov.au,

handed in at the Sth Hedland CSC at cnr of Tonkin and
Brand Streets, South Heldand or received by post at PO
Box 2255, South Hedland WA 6722 by 5.00pm on 13
April 2006.

N.N. 10270685
Centrelink

Ccntrelink Call Network, Team Leaders - Bunbury

Call Centre

Cent relink Band 3 (APS 5 & 6) $51008-65037.
Bunbury (several positions)

Closing Date: 10.4.2006

Duties: The Team Leader is accountable for the day
to day performance of all members of the team and this
is achieved as follows; Performance management
through coaching and performance reviews; regular call
listening; attend and conduct meetings or provide
training; and represent the centre and Ccntrelink either
internally or externally. The skills required are: Strong
people management and communication skills; proven
leadership and commitment to organisational goals;
problem solving and high level of analytical skills; and
strong team work capabilities. As a member of the
Bunbury Call Centre's management team the Team
Leader is responsible for a team in a Call Centre
environment to deliver service, quality, cost and
customer satisfaction outcomes for Ccntrelink and the
government for a business line or across multiple
business lines. The role provides a high level of
leadership and is responsible for the direct supervision
of staff. The occupant is required to work with a
leadership team and assist to cover the opening hours
from 7:50am to 8:20pm from Monday to Friday.

Eligibility/other requirements: This position is a APS
6 (Ccntrelink 3). The salary range for this position is
$55,091 -$65,037. Ccntrelink 3 is a broadband which
incorporates APS 5 & 6. Advancement within the
broadband is subject to certain criteria. Commencing
salary for non-APS applicants will be in accordance
with the applicant's skills, knowledge and experience.
Successful applicants may be offered an Australian
Workplace Agreement (AWA) with an attractive
package. Please quote reference no. 2006/CCN030

Note: There are several positions. Some of these are
l ull Time and some are Management Initiated Part time
positions. If you are successful in obtaining an
interview this will be explained to you at that time.

Contact: Ron Mcl.achlan 08 9792 8030

Selection documentation may be obtained from
Recruitment Officer 02 6212 0747 or by email
CCN.Recruitment@centrelink.gov.au —Apply:
CCN.Reeruitment@eentrelink.gov.au or Attn:
Recruitment Officer, Centrelink Call Canberra, PO Box

7788, Canberra Mail Centre. ACT 2610. Please quote

reference no. 2006/CCN030

N.N.—10270825
CRS AUSTRALIA

NEW SOUTH WALES

North West and New England Region, Armidalc
and Tamworth

APS Level 6 (Rehabilitation Consultant Level 2)
$54895-63081, Rehabilitation Consultant, Armidalc
and Tamworth (No. PN 02136)

Closing Date: 7.4.2006

Duties: The Rehabilitation Consultant is responsible
for the provision of high quality customer and client

rehabilitation services within a semi-autonomous team

environment. The key purpose of the position is the
management and provision of specific rehabilitation
services to meet customer and client needs in
accordance with organisational policies and guidelines
and established quality requirements.

Eligibility/other requirements: Tertiary qualifications
are mandatory for this position. Applicants must be a
Social Worker and registered with the appropriate
registration body or eligible for membership of the
professional association where there is no registration
requirement. An understanding or experience in the role
of the above in the field of vocational rehabilitation is
also desirable.

Note: Two vacancies are currently available, both on
an Ongoing full-time basis, one located at our Armidale

office and one at Tamworth.

Contact: Natalie Byrne 02 6755 5555

Selection documentation ma> be obtained from CRS

Recruitment 1800 817 263

crsrecruitment@ersaustralia.gov.au —Apply: FC010

N.N.—10270359

Southern Sydney Region, Hurstville, Rockdale and

Sutherland

APS Level 3-5 (Rehabilitation Consultant Level I) -
APS Level 6 (Rehabilitation Consultant Level 2)
$42254-63081, Rehabilitation Consultant. Hurstville,
Rockdale and Sutherland (No. PN 00470)

Closing Date: 7.4.2006

Duties: The Rehabilitation Consultant is responsible
for the provision of high quality customer and client

rehabilitation services within a semi-autonomous team

environment. The key purpose of the position is the
management and provision of specific rehabilitation
services to meet customer and client needs in

accordance with organisational policies and guidelines
and established quality requirements.

Eligibility/other requirements: Tertiary qualifications
are mandatory for this position. Applicants must be an
Occupational Therapist (Rockdale vacancy only) or
Rehabilitation Counsellor (vacancies at Hurstville,
Rockdale and Sutherland) and registered with the
appropriate registration body or eligible for
membership of the professional association where there
is no registration requirement. An understanding or
experience in the role of the above in the field of

vocational rehabilitation is also desirable.

Note: RC Level 1 - RC I .eve! 2 is a broadband
encompassing CRS Australia's salaries from APS
Level 3 to APS Level 6. Salary will be determined
according to qualifications and experience. Four
vacancies are currently available.

Selection documentation may be obtained from CRS
Recruitment 1800 817 263

crerecruitment@crsaustralia.gov.au —Apply: FCQ10

N.N,- 10270448
QUEENSLAND

Brisbane Central Region, Brisbane CBD and
Specialist Services

APS Level 2 S35995-39847, Brisbane CBD and
Specialist Services (No. FN 123922)

Closing Date: 14.4.2006

Duties: Part-time basis of approximately 22 hours
and 15 minutes per week. The Administrative Services
Officer is responsible for the provision of
administrative and clerical support to the Regional
Manager and service delivery staff within a semi

autonomous team environment.

Details of employment note: Non-ongoing for 12
months on a part-time basis of approximately 22 hours
and 15 minutes per week.

Eligibility/other requirements: A knowledge of
documented work practices, procedures, guidelines and
instructions. Demonstrated effective liaison and
negotiation skills. An ability to operate successfully
within a team environment. Demonstrate a general
knowledge and understanding of the operations of
Government/APS and of CRS Australia policies and
programs. An ability to oversee staff at lower level
positions, plan and coordinate work, set priorities,
monitor work flow, meet deadlines and work by local
procedures and guidelines. An ability to identify and
share relevant commercial, market and professional

information.

Contact: Angela Musumeci 07 3247 1500

Selection documentation may be obtained from CRS
Recruitment 1800 817 263
ersrecruitrnentfc^crsaustralia.gov.au —Apply: I COM)

This is a non-ongoing employment opportunity far a
Specified Term

N.N. 10270740
TASMANIA

Northern Tasmania Region, Launceston

AFS Level 3-5 (Rehabilitation Consultant Level 1) -
APS Level 6 (Rehabilitation Consultant I-eveI 2)
$42254-63081, Rehabilitation Consultant, I aunceston
(No. PN00962)

Closing Date: 7.4.2006

Duties: Full-time. The Rehabilitation Consultant is
responsible for the provision of high quality eustomer
and client rehabilitation services within a semi
autonomous team environment. I he key purpose of the
position is the management and provision of specific

rehabilitation services to meet customer and client

needs in accordance with organisational policies and
guidelines and established quality requirements.

Higibilit)/other requirements: Tertiary qualifications
are mandatory for this position. Applicants must be an
Occupational Therapist, Psychologist, Physiotherapist,
Social Worker, Speech Pathologist, Rehabilitation
Counsellor and registered with the appropriate
registration body or eligible for membership of the
professional association where there is no registration
requirement; OR be an Occupational Health Nurse
eligible for membership of the Australian College of
Occupational Health Nurses or an Exercise Physiologist
eligible for accredited membership of the Australian
Association for Exercise and Sports Science; OR have
completed other formal qualifications in the field of
behav ioural or health sciences and can demonstrate the

required professional skills through relevant
experience. Applicants may demonstrate that they meet
the practical experience requirements through their
membership of a relevant association, which sets
minimum clinical requirements. An understanding or
experience in the role of the above in the field of

vocational rehabilitation is also desirable.

Contact: Pauline Robson 03 6336 1040

Selection documentation may be obtained from CRS
Recruitment 1800 817 263
crsrecruitment'« crsaustralia.gov.au —Apply; I'COIO

N.N.—10270357

VICTORIA

Corporate Purchasing Unit, ViC/TAS Divisional
Office, Melbourne

Executive Level 1 $70304-76082, National Contracts
Manager, VIC/TAS Divisional Office, Melbourne (No.
FN 29111)

Closing Date: 7.4.2006

Duties: Full-time. The National Contracts Manager is
responsible for the overall management and control of
alt CRS Australia's national and other significant
contracts for supply of goods and services. The key
purpose of the position is to ensure corporate objectives
in the area of contracted supplies are achieved and that
all such contracts are effectively managed and
monitored and best value for money achieved.

Eligibility/other requirements: The following
experience/skills are required for the role:
Demonstrated high level experience and expertise in
contracts management, preferably in a government
context. Demonstrated high level customer focussed
communication, negotiation and liaison skills.
Demonstrated understanding of contract law as it
applies to an agency such as CRS Australia
Demonstrated analytical and problem solving skills of a
high order. An ability to develop a thorough
understanding of CRS Australia's business activities,
initiatives and policies as they relate to contracts
management.

Contact: Geoff Mclnnes 03 9206 0801

Selection documentation may be obtained from CRS

Recruitment I BOO 817 263

crsrecruitment@crsaustralia.gov.au —Apply: 1(010

N.N.—10270481
VIC/TAS Divisional Office, Melbourne

APS Level 5 $50922-53931, Senior Accounting and
Administration Assistant, VIC/TAS Divisional Team,
Melbourne (No. FN 269136)

Closing Date: 7.4.2006

Duties: Full-time. The purpose of the Senior
Accounting and Administration Assistant is to provide
administrative and accounting assistance to the
Divisional office management team and coordinate the
various activities of the team.

Eligibility/other requirements: Previous experience
in an accounting environment. This experience would
have been gained as an accounts assistant or through
general accounts administrative work. Good knowledge
and working experience in Microsoft Excel. Experience
and knowledge in SAP or equivalent accounting
package. Ability to undertake analysis where required.
Ability to work with a diverse team and

organise/coordinate the various activities of a team.
Demonstrate ability to meet deadlines. Good
organisational skills. Ability to multi-task.

Contact: Sally Newnham 03 9206 0830

Selection documentation may be obtained from CRS
Recruitment 1800 817 263

crsrecruitment@crsaustralia.gov.au —Apply; FC010

N.N.—10270637
MEDICARE AUSTRALIA

Medicare Australia is a statutory agency within the
Australian Public Service which administers Medicare,
the Pharmaceutical Benefits Scheme and other
Government programs. It processes more than 400
million transactions each year, pays benefits of $17.5
billion a year and manages large volumes of personal
information. Medicare Australia is moving to providing
its customers with greater choice in how they access its
services, and is focusing on increased efficiency and
effectiveness through collaboration with fellow
agencies in the Department of Human Services.

N.N,—10246793
AUSTRALIAN CAPITAL TERRITORY

Medicare & DVA Branch, Stakeholder Support
&lndigenous Access Section

APS Level 5 $52828-54316, Tuggeranong (No. €3496)

Closing Date: 13.4.2006

Duties: Provide business support to the manager and
staff of the Medicare and DVA Branch.

Contact: Leslie May (02) 6124 6456

Selection documentation may be obtained from
www.medicareaustralia.gov.au/careers —Apply: email
leslie.may@medicareaustralia.gov.au or b> post to PO
Box 1001 Tuggeranong ACT 2901

N.N.— 10270497

Associate Government Programs (AGP) Branch,
Medical Indemnity Section

APS Level 5 $52828-54316, Tuggeranong (No. C4274)

Closing Date: 13.4.2006

Duties: Assist in the implementation and
administration of aspects of the government's medical
indemnity package which comprises the United
Medical Protection Support Payment (UMP SP)
Scheme, Premium Support Scheme (PSS), Run Off
Cover Scheme (ROCS). Incurred But Not Reported
(IBNR) scheme and the Medical Indemnity High Cost
Claims (HCC) scheme. These are legislative programs
administering arrangements relating to the
Government's Medical Indemnity schemes.

Note: This is a part-time employment opportunity.
Contact: Raelcne Johnston (02) 6124 6691

Selection documentation may be obtained from
www.medicareaustralia.gov.au./careers —Apply:
raelene.johnstonfijmedieareaustralia.gov.au or by post
to PO Box 100 i Tuggeranong ACT 2901

N.N.—10270503
Audit & Risk Assurance Services Branch

Executive Level 1 $70771-76444. Tuggeranong (No.
C2560)

Closing Date: 13.4.2006

Duties: Assist with developing and co-ordinating
implementation of a risk management framework
within Medicare Australia.

Contact: Michelle Weinman (02) 6124 6091

Selection documentation may be obtained from
www.medicareaustralia.gov.au/careers —Apply:
michelle.weinman@medicareaustralia.gov.au or by
post to PO Box 1001 Tuggeranong ACT 2901

N.N.—10270572

Business Strategy & Development Branch,
Governance & Strategic Planning Section

Executive Level 1 $70771-76444, Tuggeranong (No.
C2558)

Closing Date: 13.4.2006

Duties: Manage governance arrangements in
Medicare Australia by reviewing internal governance
processes including review of the new committee
framework and it's function under the new governance
arrangements associated with the change to a Statutory
Authority and the new legislative framework (Medicare
Australia Act 2005, Financial Management and
Accountability Act 1998 and the Australian Public
Service Act 1999). Contribute to the review of the
strategic management, organisational performance and
business planning frameworks.

Contact; Azra Khan (02) 6124 6826

Selection documentation may be obtained from
www.medicareaustralia.gov.au/careers —Apply: email
azra.khan@medicareaustralia.gov.au or by post to PO
Box 1001 Tuggeranong ACT 2901

N.N.—10270919

Legal, Privacy & Information Services Branch,
Research & Analysis Section

APS Level 6 $56700-63551, Manuka (No. C2119)

Closing Date: 13.4.2006

Duties: Develop and provide information services for
Medicare Australia and external stakeholders in

accordance with Medicare Australia's information
standards.

Contact; Thach Van (02) 6124 4195

Selection documentation may be obtained from
www.medicareaustralia.gov.au/careers —Apply: email
thach.van@medicareaustralia.gov.au or by post to PO
Box 1001 Tuggeranong ACT 2901

N.N. 10271156

eBusiness & Development Division

Online Claims Branch, Online Claims Operations &
Support Section

APS Level 5 $52828-54316. Manuka (No. C3952)

Closing Date: 13.4.2006

Duties: Provide program support to the Online
Claims Operations & Support Section in relation to the
30% Rebate. Two Way Agency, online claims,
Simplified Billing and 1XT.1PS1- programs. Undertake
or participate in projects relating to the activities of the
Section.

Contact: Philip freestone (02) 6124 4069

Selection documentation may be obtained from
www.medieareaustralia.gov.au/careers —Appl): email
philip.freestone@medicareaustralia.gov.au or by post to
PC) Box 1001 Tuggeranong ACT 2901

N.N. - 10270575

eBusiness & Development Division

Online Claims Branch, Solution Design Section
APS Level 5 $52828-54316, Manuka (No. C3162)

Closing Date: 13.4.2006

Duties: Assist with analysing the business and
system requirements for the Online Claims Project
including Medicare Australia processing and/or
information systems and client software. Prepare
associated documentation and participate in the
development and implementation of new systems and
enhancements to existing systems.

Contact: Paul Oosterwyk (02) 6124 4005

Selection documentation may be obtained from
www.medicareaustralia.gov.au/careers —Apply: email
paul.oosterwyk@medieareaustralia.gov.au or by post to
PO Box 1001 Tuggeranong ACT 2901

N.N. - 10270580

eBusiness & Development Division

Online Claims Branch, Administration Section

Executive Level 1 $70771-76444, Manuka (No.
C4150)

Closing Date: 13.4.2006

Duties: Direct and coordinate the statistical

coordination team, and take responsibility lor timely
drafting of Ministerial correspondence, briefs and
Q I Bs. Ensure efficient and appropriate processes are in
place to effectively support the functions and activities
of the Online Claims Branch.

Contact: Margaret Goubil (02) 6124 4663

Selection documentation may be obtained from
www.medicareaustralia.gov.au/careers —Apply: email
margaret.goubilV/mcdicareaustralia.gov.au or by post
to PO Box 1001 Tuggeranong ACT 2901

N.N. -10270583

eBusiness & Development Division

Online Claims Branch, Online Claims Operations &
Support Section

Executive Level 1 $70771-76444, Manuka (No.
C4149)

Closing Date: 13.4.2006

Duties: Lead a team responsible for the
administration and policy relating to the operation of
online claiming, the 30% Rebate on Private Health
Insurance, the Simplified Billing Program and the Two
Wa\ Agency Program.

Contact: Philip Freestone (02) 6124 4069

Selection documentation may be obtained from
www.medicareaustralia.gov.au/careers —Apply: email
philip. freestone rt;mcdicareaustralia.gov.au or by post to
PO Box 1001 Tuggeranong ACT 2901

N.N.—10270587
Executive Level 1 $70771-76444, Manuka (No.
C3658)

Closing Date: 13,4.2006

Duties: Lead a team responsible for the operation of
Medicare Australia's online claiming, ECLIPSE, 30%
Rebate on Private Health Insurance, Simplified Billing
and Two-Way Agency Programs.

Contact: Philip Freestone (02) 6124 4069

Selection documentation may be obtained from
www.medicareaustralia.gov.au/careers —Apply: email
philip.freestone@medicareaustralia.gov.au or by post to
PO Box 1001 Tuggeranong ACT 2901

N.N. 10270589

eBusiness & Development Division

Online Claims Branch, Online Claims
Administration Section

Executive Level 1 $70771-76444, Manuka (No.
C3725)

Closing Date: 13.4.2006

Duties: Provide support to the ECLIPSE Project
through the efficient and effective management and
monitoring of ECLIPSE schedules, the administration
of the project's change control process and the
management of project dependencies, risks and issues.

Contact: Margaret Goubil (02) 6124 4663

Selection documentation may be obtained from
www.medicareaustralia.gov.au/careers —Apply: email
margaret.goubil@medicareaustralia.gov.au or by post
to PO Box 1001 Tuggeranong ACT 2901

N.N.—10270634

eBusiness & Development Division

Aged Care Branch, Stakeholder Management

Section

Executive Level 2 $81581-92511, Tuggeranong (No.
C4054)

Closing Date; 13.4.2006

Duties: Assist in managing stakeholder interests and
building effective relationships with key stakeholders
including Doll A. aged care providers and software
vendors. Develop and implement strategies to deliver
take up of eBusiness across the aged care sector and
oversee financial management and program
coordination within the Aged Care Branch.

Note: An order of merit will be established from this
process to fill similiar positions over the next 12

months.

Contact: Anthony Honeyman (02) 6124 6836

Selection documentation may be obtained from
www.medicareaustralia.gov.au/careers —Apply: email
anthony.honeyman@medicareaustralia.gov.au or by
post to PO Box 1001 Tuggeranong AC 1 2901

N.N, 10270666

eBusiness & Development Division

Online Claims Branch, Business Relations Section

Executive Level 1 $70771-76444, Manuka (No.
C4472)

Closing Date: 13.4.2006

Duties: Manage integration testing to support
Medicare Australia's online claiming programs and to
deliver quality outcomes to stakeholders consistent with
business planning objectives. Lead a small team
engaged in these activities.

Contact: Dave Pennoek (02) 6124 4685

Selection documentation may be obtained from
www.medicareaustralia.gov.au —Apply: email
d.pennoek@medieareau.slralia.gov.au or by post to PO
Box 1001 Tuggeranong ACT 2901

N.N, -10270679

APS Level 5 $52828-54316, Manuka (No. (3948.
C3571)

Closing Date: 13,4.2006

Duties: Provide integration testing advice and
assistance to software companies in relation to the use
of Medicare Australia's electronic claiming and data
communications systems and programs.

Contact: Brad Wardle (02) 6124 4685

Selection documentation may be obtained from
www.medicareaustralia.gov.au/careers —Apply: email
brad.wardleftmedicareaustralia.gov.au or by post to
PO Box 1001 Tuggeranong ACT 2901

N.N,- 10270809

Information Technology Services Division

Planning Optimisation & Support Branch, Business
& Financial Managment Section

APS Level 6 $56700-63551, Tuggeranong (No.
Several)

Closing Date: 13.4.2006

Duties: Monitor, report and advise on a broad range
of responsibilities relating to IT Finances and Human
Resources within 1TSD. Produce monthly accounts to
reflect IT Service Division's true costs using accrual
accounting principles. Train staff in financial system
and business processes.

Contact: Sharon Tein (02) 6124 6280

Selection documentation may be obtained from
www.medicareaustralia.gov.au/careers —Apply: emai 1
sharon.tein@medicareaustralia.gov.au or by post to PO
Box 1001 Tuggeranong ACT 2901

N.N. 10270814

Information Technology Services Division

Planning Optimisation & Support Branch, Process
Support & Enhancement Section

APS Level 5 $52828-54316, Tuggeranong (No. C4660.
C4661 & C4662)

Closing Date; 13.4.2006

Duties: Develop. implement and support
methodologies, procedures, methods and systems to
establish improved services within Medicare Australia.

Contact; John Mills (02) 6124 7443

Selection documentation may be obtained from
www.medicareaustralia.gov.au/careers —Apply: email
john.mills@medicareaustralia.gov.au or by post to PO
Box 1001 Tuggeranong ACT 2901

N.N.—10270856

Information Technology Services Division

Planning Optimisation & Support Branch, Business
& Financial Management Section

APS Level 6 $5670(1-63551. Tuggeranong (No. C3738)

Closing Date: 13.4.2006

Duties: Undertake analysis, monitoring and reporting
activities relating to effort recording, finance, cost
recover)- and metrics.

Contact: Sharon Tein (02) 6124 6280

Selection documentation may be obtained from
www.medieareaustralia.gov.au/careers —Apply: email
sharon. tein</jmedicareaustral ia.gov.au or by post to PO
Box 1001 Tuggeranong ACT 2901

N.N. 10270860

Information Technology Services Division

IT Operations Branch, IT Customer Serv ices

Section

Executive Level 2 $81581-92511, Tuggeranong (No.
C2656)

Closing Date: 13.4.2006

Duties; Manage all work entering the IF Services
Division, manage relationships with internal and
external stakeholders, and provide communication and
marketing of IT services to Medicare Australia
employees.

Contact: Gaby Medley-Brown (02) 6124 7944

Selection documentation may be obtained from
www.medicareaustralia.gov.au/careers —Apply: email
gabrielle.medley-brown@medicareaustralia.gov.au or
by post to PO Box 1001 Tuggeranong ACT 2901

N.N.—10270942
Program Review Division

Medicare & Associate Governement Programs

(AGP) Compliance Branch, Associate Government
Program (AGP) Compliance Section

Executive Level 1 $70771-76444, "1 uggeranonog (No.
C2185)

Closing Date: 13.4.2006

Duties: Lead a team in undertaking compliance
audits to ensure the accuracy, completeness and validity
of financial transactions made under various Medicare
Australia programs.

Contact: Thomas Mettenmeyer (02) 6124 7199

Selection documentation may be obtained from
wwvv.medicareaustralia.gov.au/eareers —AppK:
thomas.mettenmeyer@medicareaustralia.gov.au or by
post to PO Box 1001 Tuggeranong AC I* 2901

N.N.—10270752
Program Review Division

Medicare & AGP Compliance Branch, Medicare
Compliance Section

APS Level 6 $56700-63551, Tuggeranong (No. t'0898)

Closing Date: 13.4.2006

Duties: Provide secretariat support to the Medicare
Participation Review Committee (MPRC). Prepare
documents as required by s.133 of the National Health
Act 1953 to enable consideration of the reprimanding
of pharmacists and suspension or revocation of
approvals to supply pharmaceutical benefits under the

PBS.

Contact: Luke Twyford (02) 6124 7376

Selection documentation may be obtained from
www.medicareaustralia.gov.au/careers —Apply: email
luke.twyf0rd@medicareaustralia.gov.au or by post to
PO Box 1001 Tuggeranong ACT 2901

N.N.—10270935

Program Review Division

Standards & Research Branch, Business Systems
Support Section

APS Level 6 $56700-63551, Tuggeranong (No. C2383)

Closing Date: 13.4.2006

Duties: Independently assess, develop, implement
and maintain a range of national business systems and
reports used by Medicare Australia in delivery of its
compliance activities.

Contact: Scott Pryor (02) 6124 7239

Selection documentation may be obtained from
www.medicareaustralia.gov.au/careers —Apply: email
scott.pryor@medieareaustralia.gov.au or by post to PO
Box 1001 Tuggeranong ACT 2901

N.N. -10270961
NEW SOUTH WALES

Branch Operations, Castle Hill Medicare Office

( SO Broadband (APS Level 1-3) $19822-44472,
Castle Hill (No. N4166)

Closing Date: 13.4.2006

Duties: Medicare Australia anticipates that Customer
Service Officers (CSOs) will meet most customer needs
at the point of initial contact, CSOs are expected to
quickly assess customer needs and resolve customer
inquiries through sound problem solving, decision

making, judgement, effective communication and use
of all available resources. CSOs also undertake
processing work that will vary according to face-to-face
customer volumes.

Contact: Denise Wong-K.ee (02) 9634 1930

Selection documentation may be obtained from
www.medicareaustralia.gov.au/careers Denise. wong
kee@medicareaustralia.gov.au —Apply: PO Box 9822

SYDNEY NSW 2001

N.N.-10270045

Program Review Branch, Research and Analysis

APS Level 3 $41206-44472, Parramatta (No. N5660)

Closing Date: 13.4.2006

Duties: The Research & Analysis section is
responsible for providing research, data analysis, audits
and administrative skills to enhance the activities of the
Program Review Branch, in collaboration with
pharmacists, investigators and medical advisers.

Contact: Myra Keggin (02)9895 3249

Selection documentation may be obtained from
www.medicareaustralia.gov.au/careers

myra.kegginif0niedicareaustralia.gov.au —Apply: PO

Box 9822 SYDNEY NSW 2001

N.N.—10270190

National Telephony Channel Croup, Resource
Planning & Analytics

APS Level 6 $56700-63551, Parramatta (No. N7505)

Closing Date: 6.4.2006

Duties: This position is responsible for creating
capacity plans, forecasts and schedules and ad-hoc
analysis for Information Centres. Collaborate with the
leadership team to drive performance metrics and
suggest efficiency/process improvements. Update and

maintain historical volume and AH I distributions in
the forecasting models. Partner with Rostering and
Scheduling Coordinator to achieve high level of
congruence for the planning process and real time
management.

Note; The successful candidate will be offered an
Australian Workplace Agreement (AWA).

Contact: Bernard 1 sang (02) 9895 3289

Selection documentation may be obtained from
www.medicareaustralia.gov.au/careers

bernard.tsang@medicareaustralia.gov.au —Apply: PO

Box 9822 SYDNEY NSW 2001

N.N.- 10270192

Branch Operations, Spit Junction Medicare Office

( SO Broadband (APS Level 1-3) $19822-44472, Spit
Junction (No. N7618. N7055)

Closing Date: 13.4.2006

Duties: Medicare Australia anticipates that Customer

Service Officer's will meet most customer needs at the

point of initial contact. CSOs are expected to quick I\
assess customer needs and resolve customer inquiries
through sound problem solving, decision-making,
judgement, effective communication and use of all
available resources. CSOs also undertake processing
work that will vary according to face-to-face customer

volumes.

Note: There is a Full Time and Part lime
Employment Opportunity available. Part Time contract
hours are Monday to Friday 10.30am to 2.30pm.
Candidates should clearly indicate on their application
which they are applying for and if seeking full-time or
part-time.

Contact: Emma Morley 02 9969 2843

Selection documentation may be obtained from
www.medicareaustralia.gov.au/careers

Emma.morley@medieareaustralia.gov.au —Apply: PO

Box 9822 SYDNEY NSW 2001

N.N—10270418

Branch Operations, Chatswood Medicare Office

CSO Broadband (AFS Level 1-3) $19822-44472,
Chatswood (No. N7600)

Closing Date: 13.4.2006

Duties: Medicare Australia anticipates that Customer
Service Officers will meet most customer needs at the
point of initial contact. CSOs are expected to quickly
assess customer needs and resolve customer inquiries
through sound problem solving, decision-making,
judgement, effective communication and use of all
available resources. CSOs also undertake processing
work that will vary according to face-to-face customer

volumes.

Note: This is a Part Time employment Opportunity.
Contract hours are Thursday 10.00am - 7.20pm, Friday
8.50am - 5.20pm and Saturday 8.45am - 12.45pm

Contact: Georgina Marsic (02) 9411 2433

Selection documentation may be obtained from
www.medicareaustralia.gov. au/careers

Georgina.marsief«)medicareaustralia.gov.au —Apply:

PO Box 9822 SYDNEY NSW 2001

N.N.—10270511

Branch Operations, Kempsey Medicare Office

CSO Broadband (APS Level 1-3) $19822-44472,
Kempsey (No. N4367)

Closing Date: 13.4.2006

Duties: Medicare Australia anticipates that Customer
Service Officers will meet most customer needs at the

point of initial contact, CSOs are expected to quickly
assess customer needs and resolve customer inquiries
through sound problem solving, decision-making,
judgement, effective communication and use of all
available resources, CSOs also undertake processing
work that will vary according to face-to-face customer

\olumes.

Details of employment note: This is a Full l ime
employment opportunity for 12 months. To cover
maternity leave position.

Contact: Gtenys Flynn (02) 6562 8712

Selection documentation may be obtained from
w w\v .medicareaustralia.gov.au/careers

Cilenys.nynn@medicareaustralia.gov.au —Apply: PO

Box 9822 SYDNEY NSW 2001

This is a non-ongoing employment opportunity jor a
Specified Term

N.N.—10270515
Branches Operations, Lismore Medicare Office

( SO Broadband (APS Level 1-3) $19822-44472,
Lismore (No. N4371)

Closing Date: 13,4.2006

Duties: Medicare Australia anticipates that Customer
Service Officers will meet most customer needs at the
point of initial contact. CSOs arc expected to quickly
assess customer needs and resolve customer inquiries
through sound problem solving, decision-making,
judgement, effective communication and use of all
available resources. CSOs also undertake processing
work that will vary according to face-to-face customer

volumes.

Details of employment note: This is a Full l ime
employment opportunity for 12 months. To cover
maternity leave position.

Contact: Carolyn Muir (02) 9895 3213

Selection documentation may be obtained from
www.medicareaustralia.gov.au/career

Carolyn.muir^/medicareaustrlia.gov.au —Apply: PO
Box 9822 SYDNEY NSW 2001

This is a non-ongoing employment opportunity for a
Specified Term

N.N. 10270521

Branch Operations, Tamworth Medicare Office

( SO Broadband (APS Level 1-3) $19822-44472,
1 am worth (No. N7482, N7673)

Closing Date: 13.4.2006

Duties: Medicare Australia anticipates that Customer
Service Officers will meet most customer needs at the

point of initial contact. CSOs arc expected to quicklv
assess customer needs and resolve customer inquiries
through sound problem solving, decision-making,
judgement, effective communication and use of all
available resources. CSOs also undertake processing
work that will vary according to face-to-face customer

volumes.

Note: There are two Part time employment
Opportunities. Position N7482 contract hours are
Monday, Thursday and Friday 10.00am to 3.00pm,
Saturday 8.45am to 12.45pm. Position N7673 contract
hours are Monday to Friday 12.15 to 5.15pm.
Candidates should clearly indicate on their application
which position they are applying for.

Contact: Allan Bleechmore (02) 6762 3054

Selection documentation may be obtained from
www.medicareaustralia.gov.au/careers

Allen.bleechmore'aimedicareaustralia.gov.au —Apply:

PO Box 9822 SYDNFY NSW 2001

N.N.—10270524

Branch Operation, Brookvale Medicare Office

( SO Broadband (APS Level 1-3) $19822-44472,
Brookvale (No. N4076)

Closing Date: 13.4.2006

Duties: Medicare Australia anticipates that Customer

Service Officers will meet most customer needs at the

point of initial contact. CSOs arc expected to quickly
assess customer needs and resolve customer inquiries
through sound problem solving, decision-making,
judgement, effective communication and use of all
available resources. CSOs also undertake processing
work that will vary according to face-to-face customer

volumes.

Contact: Maryanne Curran (02) 9905 0262

Selection documentation may be obtained from
www.medieareaustrlia.gov.au/eareers

Maryanne.curran@medicareaustralia.gov.au —Apph:

PO Box 9822 SYDNEY NSW 2001

N.N.—10270537
QUEENSLAND

Branch Operations, Strathpinc/Brisbane Northside
Medicare Office

CSO Broadband (APS Level 1-3) $19822-44472.
Strathpine/'Brisbane Northside (No. Q1897)

Closing Date; 13.4.2006

Duties: This is an ongoing full time position
available in our Strathpine Medicare Office. NOTE: An
order of merit established from this advertisement may
be used to fill identical vacancies that occur at other
Medicare Office locations on the northside of Brisbane

during the next 12 months. The primary objective of the
position will be responsibility for delivering great face
to face customer service that contributes to increasing
Medicare Australia's reputation and building
community confidence in the work we undertake.
While this service involves the provision of information
and processing relates activities related to various
Australian Government programs and services
administered by Medicare Australia, the main focus
will be with the Medicare Program. Thursday night and
Saturday duty will be required.

Eligibility/other requirements: Applicants should
address the selection criteria, quoting position vacancy
reference Q1897 (PVR 42/06) on the cover of their
application. Applications will not be formally
acknowledged.

Note: If you do not have web access please contact
the Contact Officer for selection documents.

Contact: Natalie Clulow 0730045088

Selection documentation may be obtained from
www.medicareaustralia.gov.au —Apply:
qld.recruitment@medicareaustralia.gov.au or Executive
Manager Human Resources Consultancy, Medicare
Australia, GPO Box 9822, Brisbane QLD 3001

N.N. -10270064

Branch Operations, Maekay Medicare Office

( SO Broadband (APS Level 1-3) $19822-44472,
Maekay (No. Q1998 - PVR 044/06)

Closing Date: 13.4.2006

Duties: This is an ongoing full time Customer
Service Officer position in our Maekay Medicare
Office. CSO's are responsible for delivering great face
to-face customer service that contributes to increasing
Medicare Australia's reputation and building
community confidence in the work we undertake.
While this service involves the provision of information
and processing activities related to various Australian
Government programs and services administered by
Medicare Australia, the main focus of work will be
with the Medicare Program.

liligibility/other requirements: Applicants should
address the selection criteria, quoting the position
vacancy reference (Q1998 - PVR 044/06) on the cover
of their application. Applications will not be formally
acknowledged and only shortlisted candidates will be
notified of the next phase in the selection process.
Applicants are encouraged to email their application in
Microsoft Word format.

Contact: Win Arnold 07 4953 3203

Selection documentation may be obtained from
www.medicareaustralia.gov.au/careers —Apply:
qld.recruitment@medicareaustralia.gov.au or Executive

Manager Human Resources Consultancy, Medicare
Australia. GPO Box 9822, Brisbane. Qld, 4001

N.N. 10270466
SOUTH AUS TRALIA

Branch Operations, Branch Relief Pool

( SO Broadband (APS Level 1-3) $19822-44472,
Eastwood (No. Several)

Closing Date: 13.4.2006

Duties: A Customer Service Officer (CSO) in a
Medicare Office is responsible for delivering great
face-to-face customer service that contributes to
increasing Medicare Australia's reputation and building
community confidence in the work we undertake.

Note: Successful applicants will be required to
provide relief at various metropolitan Medicare Offices
on a rotating basis. Successful applicants may be
required to cover both Saturday morning trading and
Thursday evening extended trading if required at the
relieving branch. Applicants should address the
selection criteria, quoting reference number GR 06/26.
If you do not have internet access selection criteria may
be obtained from the contact officer.

Contact: Maria Kern (08) 8274 9314

Selection documentation may be obtained from
www.medicareaustraIia.gov.au/careers —Apply: FIR
Coordinator, Medicare Australia, GPO Box 9822.
Adelaide SA 5001 or email

sa.hr.coordinator@medicareaustralia.gov.au

N.N.—10270502
TASMANIA

Business Services, Branch Network

CSO Broadband (APS Level 1-3) $19822-44472.
Devonport (No. 10323)

Closing Date: 13.4.2006

Duties: A Customer Service Officer (CSO) in a
Medicare Office is responsible for delivering high
quality face to face customer service. Other
responsibilities include undertaking processing work in
relation to government programs administered by
Medicare Australia. The successful applicants will need
to be customer oriented, possess effective
communication and interpersonal skills and have
accurate keyboarding skills.

Note: This position is part time

Contact: Rexine Stott 03 6424 1599

Selection documentation may be obtained from
www.medicareaustralia.gov.au/careers —Apply:
Corporate Services Officer, Medicare Australia, GPO

Box 9822, Hofaart Tas 7001 or e-mail to
tas.human.resources </ mediearcaustralia.gov.au

N.N.—10270477
VICTORIA

Warrnambool Medicare Office, Branch Operations

( SO Broadband (APS l evel 1-3) $19822-44472,
Warrnambool (No. V0471 & V3664)

Closing Date: 13.4.2006

Duties: A Customer Service Officer (I SO) in a
Medicare Office is responsible for delivering great

face-to-face customer service that contributes to
increasing Medicare Australia's reputation and building
community confidence in the work we undertake.
While this service involves the prov ision of information
and processing activities related to various Australian
Government programs and services administered by
Medicare Australia, the main focus of work will be
with the Medicare Program.

Eligibility/other requirements: Applicants must be

Australian Citi/ens

Note: These are full time ongoing vacancies.

Contact: Jason Salt 03 5561 3518

Selection documentation may be obtained from
www.medicareaustralia.gov.au/careers 03 9605 7022
—Apply: Quoting the above positions numbers, email
vie.employment6iimedicareauslralia.gov.au or post to
The Employment Consultant. PO Box 9822.
Melbourne, VIC, 3001

N.N.—10270631
( SO Broadband (APS Level 1-3) $19822-44472,
Warrnambool (No. V3628)

Closing Date: 13.4.2006

Duties: A Customer Service Officer (CSO) in a
Medicare Office is responsible for delivering great

face-to-face customer service that contributes to

increasing Medicare Australia's reputation and building
community confidence in the work we undertake.
While this service involves the provision of information
and processing activities related to various Australian
Government programs and services administered by
Medicare Australia, the main focus of work will be
with the Medicare Program.

Eligibility/other requirements: Applicants must be

Australian Citi/ens

Note: This is a part time ongoing vacancy.
Contact: Jason Salt 03 5561 3518

Selection documentation may be obtained from
www.medicareaustralia.gov.au/careers 03 9605 7022

—Apply: Quoting the above positions numbers, email
vic.employment@medieareaustraIia.gov.au or post to
The Employment Consultant, PQ Box 9822,
Melbourne, VIC, 3001

N.N.— 10270632

Greensborough Medicare Office, Branch
Operations

( SO Broadband (APS Level 1-3) $19822-44472.
Greensborough (No. V3712)

Closing Date: 13.4.2006

Duties: A Customer Serviee Officer (CSQ) in a
Medicare Office is responsible for delivering great

face-to-face customer service that contributes to
increasing Medicare Australia's reputation and building
community confidence in the work we undertake.
While this service involves the provision of information
and processing activities related to various Australian
Government programs and services administered by
Medicare Australia, the main focus of work will be
with the Medicare Program.

Eligibility/other requirements: Applicants must be

Australian Citizens

Note: This is a part-time ongoing vacancy.

Contact: Ellen Milanes 03 9435 9317

Selection documentation may be obtained from
www.medicareaustralia.gov.au/careers 03 9605 7022
—Apply: Quoting the above position number, email
vic.employment@medicareaustralia.gov.au or post to
The Employment Consultant. PO Box 9822,
Melbourne. VIC, 3001

N.N.-10270635

Moonee Ponds, Branch Operations

APS Level 5 $52828-54316, Moonee Ponds (No.
V0401)

Closing Date: 13.4.2006

Duties; The role of the Medicare Office Manager is
to manage the operations of the Medicare Office and
resolve complex problems relating to payment of
benefits and the provision of customer services.

Details of employment note: This is a non ongoing
vacancy for 12 months.

Eligibility/other requirements: Applicants must be

Australian Citizens

Contact: Sophie Christopoulos 03 9370 0242

Selection documentation may be obtained from
www.medicareaustralia.gov.au/careers 03 9605 7022
—Apply: Quoting the above position number, email
vic.employment@medicareaustralia.gov.au or post to

The Employment Consultant, PO Box 9822.
Melbourne, VIC, 3001

This is a non-ongoing employment opportunity jor a
Specified Term

N.N, - 10270642
Information Centre, Contact Centre

APS Level 5 $52828-54316, Melbourne (No. VI993)

Closing Date: 6.4.2006

Duties: A Learning Facilitator in a Medicare
Australia Information Centre is responsible for the
coordination, development, delivery and evaluation of
training programs to support staff working in Medicare
Australia's Information Centres. The Learning
Facilitator in collaboration with the Team Coaches and
the Rostering and Scheduling Officer, provides training
services to motivate, develop and support teams of
Customer Service Officers (CSOs) so they can acquire
the skills and knowledge to deliver high quality
customer service in Information Centres. The Learning
Facilitator will be responsible for aligning Medicare
Australia's Information Centre training programs with
the Australian Qualifications Framework relevant to
telephony work in Australian Government Information

Centres.

Bligibility/other requirements: Applicants must be

Australian Citizens.

Contact: Olga Vaysman

Selection documentation may be obtained from
www.medicareaustralia.gov.au/careers 03 9605 7022
—Apply: Quoting the above position number, email
ovaysman@ipa.com.au or post to Olga Vaysman, Level
19, 40 City Road, Southbank, VIC, 3006

N.N.--10270655

Chadstone Medicare Office, Branch Operations

CSO Broadband (APS Level 1-3) $19822-44472,
Chadstone (No. V3170)

Closing Date: 13.4.2006

Duties: A Customer Service Officer (CSO) in a
Medicare Office is responsible for delivering great
face-to-face customer service that contributes to
increasing Medicare Australia's reputation and building
community confidence in the work we undertake.
While this service involves the provision of information
and processing activities related to various Australian
Government programs and services administered by
Medicare Australia, the main focus of work will be
with the Medicare Program.

Fligibility/other requirements: Applicants must be
Australian Citizens

Note: This is a part time ongoing vacancy.

Contact: Karen Quirm 03 9569 4798

Selection documentation may be obtained from
www.medicareaustralia.gov.au/careers 03 9605 7022
—Apply: Quoting the above positions numbers, email
vic.empJoyment@medicareaustralia.gov.au or post to
The Employment Consultant, PO Box 9822,
Melbourne, VIC, 3001

N.N.10270756

CSO Broadband (APS Level 1-3) $19822-4-4472,
Gladstone (No. V3160)

Closing Date: 13.4.2006

Duties: A Customer Service Officer (CSO) in a
Medicare Office is responsible for delivering great

face-to-faee customer service that contributes to

increasing Medicare Australia's reputation and building
community confidence in the work we undertake.
While this service involves the provision of information
and processing activities related to various Australian
Government programs and services administered by
Medicare Australia, the main focus of work will be
with the Medicare Program.

Details of employment note: This is a part time non
ongoing vacancy for approximately 12 months.

Eligibility/other requirements: Applicants must be

Australian Citizens

Contact: Karen Quinn 03 9569 4798

Selection documentation may be obtained from
www.medicareaustralia.gov.au/careers 03 9605 7022
—Apply: Quoting the above positions numbers, email
vic.employment@medicareaustralia.gov.au or post to
The Employment Consultant. PO Box 9822,
Melbourne, VIC, 3001

This is a non-ongoing employment opportunity for a
Specified Term

N.N, -10270761

Geelong Medicare Office, Branch Operations

CSO Broadband (APS Level 1-3) $19822-44472,
Geelong (No. V3335)

Closing Date: 13.4.2006

Duties: A Customer Service Officer (CSO) in a
Medicare Office is responsible lor delivering great

face-to-face customer service that contributes to
increasing Medicare Australia's reputation and building
community confidence in the work we undertake.
While this service involves the provision of information
and processing activities related to various Australian
Government programs and services administered by
Medicare Australia, the main focus of work will be
with the Medicare Program.

Eligibility/other requirements: Applicants must be

Australian Citizens

Note: This is a pail time ongoing vacancy.

Contact: Don White 03 5222 1204

Selection documentation may be obtained from
www.medicareaustralia.gov.au/careers 03 9605 7022
- - Apply: Quoting the above position number, email
\ic.emplo>ment<J medicareaustralia.gov.au or post to
The Employment Consultant, PC) Box 9822,
Melbourne, VIC. 3001

N.N. -10270845

Bendigo Medicare Office, Branch Operations

( SO Broadband (APS Level 1-3) $19822-44472,
Bendigo (No. V3049)

Closing Date: 13.4.2006

Duties: A Customer Service Officer (CSO) in a
Medicare Office is responsible for delivering great
face-to-face customer service that contributes to
increasing Medicare Australia's reputation and building
community confidence in the work we undertake.
While this service involves the provision of information
and processing activities related to various Australian
Government programs and services administered by
Medicare Australia, the main focus of work will be
with the Medicare Program.

Details of employment note: This is a non ongoing
vacancy for 12 months.

Eligibility/other requirements: Applicants must be

Australian Citi/ens

Contact: l .eanne Tyers 03 5443 3009

Selection documentation may be obtained from
www.rnedicareaustralia.gov.au/careers 03 9605 7062
—Apply: Quoting the above position number, email
vic,employmentf®.medteareaustralia.gov,au or post to
'1 he Employment Consultant, PO Box 9822,

Melbourne. VIC. 3001

This is a non-ongoing employment opportunity for a
Specified Term

N.N.—10271036

Traralgon Medicare Office, Branch Operations

C SO Broadband (APS Level 1-3) $19822-44472,
Traralgon (No. V3622)

Closing Date: 13.4.2006

Duties: A Customer Service Officer (CSO) in a
Medicare Office is responsible for delivering great
face-to-face customer service that contributes to
increasing Medicare Australia's reputation and building
community confidence in the work we undertake.

While this service involves the provision of information
and processing activities related to vai ions Australian
Government programs and sen ices administered by
Medicate Australia, the main locus of work will be
with the Medicare Fiogram

tligibility/other requirements Applicants must be

Australian Citizens

Note 1 his is a full time ongoing vacancy

Contact Ben kane 03 5174 2644

Selection documentation may be obtained from
www medicareaustraha gov au/careers 03 9605 7062
— Apply Quoting the above position number email
vie employment ^medicareaustraha gov au or post to

I he 1 mployinent Consultant. PO Box 9822,
Melbourne, VIC, 3001

NN—10271049

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