1987-09-25, English, Article, Journal or magazine article, Photograph edition: No silver lining expected to brighten airlines' stormy skies. (customer complaints about poor airline service) Coleman, Lynn G.

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Bookmark: https://trove.nla.gov.au/version/60894458
Physical Description
  • photograph
  • Magazine/​Journal article
Published
  • American Marketing Association, 1987 Sept 25
Language
  • English

Edition details

Title
  • No silver lining expected to brighten airlines' stormy skies. (customer complaints about poor airline service)
Also Titled
  • No silver lining expected to brighten airlines' stormy skies.
Appears In
  • Marketing News, v21, no.n20, 1987 Sept 25, p1(2) (ISSN: 0025-3790)
Author
  • Coleman, Lynn G.
Published
  • American Marketing Association, 1987 Sept 25
Physical Description
  • photograph
  • Magazine/​Journal article
Subjects
Target Audience
  • Trade
Summary
  • Consumers are unhappy with the quality of service and safety provided by US airlines. The US Department of Transportation reports that 15,621 consumers complained about airline service during the first six months of 1987, an increase of 144 percent over the same period in 1986. The most common complaints included: delayed or cancelled flights, lost or damaged baggage, difficulty in obtaining ticket refunds, poor customer service, mistakes in reservations, oversold flights, and incorrect fare information. The quality of airline service is not expected to improve markedly in the near future.
Notes
  • photograph
Language
  • English
Database
  • Gale Academic OneFile
  • Gale General OneFile
Identifier
  • 5247837

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Some editions of the publication "Marketing news" are available from these libraries. The edition containing this article ( v21, n20, 1987 Sept 25, p1(2) ) may not be available:

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These 14 locations in All:

Library Access Call number(s) Formats held Language
Bond University. John and Alison Kearney Library . Open to the public 990001156060402381; HF5410 .M3756; Current five years Periodical; Journal, magazine, other English
Charles Sturt University. CSU Library - Electronic Resources (shared). Open to the public 000515881; Full Text Available; ABI/INFORM - Available from 1987 until 2002 Periodical; Journal, magazine, other English
CSIRO. Library Services. Not open to the public 999640750001981; ProQuest Central (New). Online Access. Available for document delivery. Restrictions apply.; Available from 1987 until 2002 Periodical; Journal, magazine, other English
Edith Cowan University. Edith Cowan University Library. Open to the public Periodical; Journal, magazine, other English
Federation University Australia Library. Federation University Australia - Gippsland campus library. Open to the public 658.8 MAR; Vol. 25-Vol.48 No.8; 1991-Aug.2014 Periodical; Journal, magazine, other English
Griffith University. Griffith University Library. Open to the public .b16629899; Electronic Resource : Publ. may restrict Doc. Del. Periodical; Journal, magazine, other English
Griffith University. Nathan Campus Library. Open to the public .b16629899; HF5415.1.M37 Vol. 1 (1967)-v. 25 (1991); HF5415.1.M37 Print issues - current year only held in Research Zone Periodical; Journal, magazine, other English
Monash University. Monash University Library. Open to the public 994505601751; 658.8005 MAR 2; These issues are held in the following formats; [Paper] : v. 20 (1986) to v. 39, no. 11 (June 2005) ; incomplete; lacks : v.38, no. 8 (May 1, 2004) to no. 12 (July 1, 2004) ; no. 14 (Aug. 1, 2004) ; no. 15 (Dec. 1, 2004) ; v. 39, no. 4 (Mar. 1, 2005) ; no. 9 (May 15, 2005) ; no. 10 (June 1, 2005); [Microfilm] : v. 6 (July 1972) to v. 19 (1985); OS; YOS-SER Periodical; Journal, magazine, other English
National Library of Australia. Open to the public 2670714; Sef 380.05 MAR; Vol. 9, no. 13-v. 29, no. 25 (Jan. 1976-Dec. 1995) Periodical; Journal, magazine, other English
Plantagenet Shire Council Libraries. Mount Barker Library. Open to the public Held. Check holdings Periodical; Journal, magazine, other English
Southern Cross University. University Library Lismore. Open to the public Electronic resource - Check catalogue for holdings Periodical; Journal, magazine, other English
State Library of Queensland. Open to the public 993354574702061; HELD - Contact Library for access information Periodical; Journal, magazine, other English
St Vincent's Hospital (Sydney). Walter McGrath Library. Not open to the public (EbpS)ebs777578; held Periodical; Journal, magazine, other English
Western Sydney University. Penrith Campus Library, Document Delivery. Not open to the public 9924029910001571; Online Periodical; Journal, magazine, other English
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This single location in Australian Capital Territory:

Library Access Call number(s) Formats held Language
National Library of Australia. Open to the public 2670714; Sef 380.05 MAR; Vol. 9, no. 13-v. 29, no. 25 (Jan. 1976-Dec. 1995) Periodical; Journal, magazine, other English
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These 4 locations in New South Wales:

Library Access Call number(s) Formats held Language
Charles Sturt University. CSU Library - Electronic Resources (shared). Open to the public 000515881; Full Text Available; ABI/INFORM - Available from 1987 until 2002 Periodical; Journal, magazine, other English
Southern Cross University. University Library Lismore. Open to the public Electronic resource - Check catalogue for holdings Periodical; Journal, magazine, other English
St Vincent's Hospital (Sydney). Walter McGrath Library. Not open to the public (EbpS)ebs777578; held Periodical; Journal, magazine, other English
Western Sydney University. Penrith Campus Library, Document Delivery. Not open to the public 9924029910001571; Online Periodical; Journal, magazine, other English
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None of your libraries hold this item.

These 4 locations in Queensland:

Library Access Call number(s) Formats held Language
Bond University. John and Alison Kearney Library . Open to the public 990001156060402381; HF5410 .M3756; Current five years Periodical; Journal, magazine, other English
Griffith University. Griffith University Library. Open to the public .b16629899; Electronic Resource : Publ. may restrict Doc. Del. Periodical; Journal, magazine, other English
Griffith University. Nathan Campus Library. Open to the public .b16629899; HF5415.1.M37 Vol. 1 (1967)-v. 25 (1991); HF5415.1.M37 Print issues - current year only held in Research Zone Periodical; Journal, magazine, other English
State Library of Queensland. Open to the public 993354574702061; HELD - Contact Library for access information Periodical; Journal, magazine, other English
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None of your libraries hold this item.
None of your libraries hold this item.

These 3 locations in Victoria:

Library Access Call number(s) Formats held Language
CSIRO. Library Services. Not open to the public 999640750001981; ProQuest Central (New). Online Access. Available for document delivery. Restrictions apply.; Available from 1987 until 2002 Periodical; Journal, magazine, other English
Federation University Australia Library. Federation University Australia - Gippsland campus library. Open to the public 658.8 MAR; Vol. 25-Vol.48 No.8; 1991-Aug.2014 Periodical; Journal, magazine, other English
Monash University. Monash University Library. Open to the public 994505601751; 658.8005 MAR 2; These issues are held in the following formats; [Paper] : v. 20 (1986) to v. 39, no. 11 (June 2005) ; incomplete; lacks : v.38, no. 8 (May 1, 2004) to no. 12 (July 1, 2004) ; no. 14 (Aug. 1, 2004) ; no. 15 (Dec. 1, 2004) ; v. 39, no. 4 (Mar. 1, 2005) ; no. 9 (May 15, 2005) ; no. 10 (June 1, 2005); [Microfilm] : v. 6 (July 1972) to v. 19 (1985); OS; YOS-SER Periodical; Journal, magazine, other English
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