2016, English, Article, Report, Government publication edition: Realising the benefits of the Service NSW initiative : Service NSW, Customer Service Commissioner / Audit Office of NSW. New South Wales. Audit Office

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Realising the benefits of the Service NSW initiative : Service NSW, Customer Service Commissioner / Audit Office of NSW
 
Bookmark: https://trove.nla.gov.au/version/264826483
Physical Description
  • 1 online resource (49 pages) : colour graph, facsimiles.
Published
  • Sydney, New South Wales : Audit Office of NSW, February 2016.
Language
  • English

Edition details

Title
  • Realising the benefits of the Service NSW initiative : Service NSW, Customer Service Commissioner /​ Audit Office of NSW.
Also Titled
  • New South Wales Auditor-General's report, performance audit : realising the benefits of the Service NSW initiative.
Author
  • New South Wales. Audit Office
Published
  • Sydney, New South Wales : Audit Office of NSW, February 2016.
Content Types
  • text
  • still image
Carrier Types
  • online resource
Physical Description
  • 1 online resource (49 pages) : colour graph, facsimiles.
Series
Subjects
Target Audience
  • Specialized
Summary
  • "Planning for the Service NSW initiative (the initiative) commenced in June 2012 with the objective to improve customer services and cost efficiency by rationalising 394 shop fronts, 8,000 phone numbers and over 800 government web pages that citizens and businesses use to access NSW government services. This audit assessed whether there is an effective benefits realisation approach to realise the anticipated benefits of the initiative. This audit did not review the creation, implementation, or all aspects of SNSW, and we therefore do not make any conclusions on these. Roads and Maritime Services (RMS), NSW Fair Trading (FT) and the Registry of Births, Deaths and Marriages (BDM) were amongst the first user agencies to move their customer and transaction functions to SNSW. Together they represent approximately 80 per cent of SNSW transactions. We examined their participation in the initiative." --Executive summary (page 2).
Notes
  • Title from title screen.
Access Conditions
  • National edeposit: Available online
Technical Details
  • Mode of Access: Available online.
Language
  • English
Dewey Number
  • 352.2909944
Libraries Australia ID
Contributed by
Libraries Australia

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Libraries ACT. National edeposit (ACT). Open to the public National edeposit Article; Report; Government publication English
Libraries Tasmania. National edeposit (TAS). Open to the public National edeposit Article; Report; Government publication English
National Library of Australia. National edeposit (NLA). Open to the public National edeposit Article; Report; Government publication English
Northern Territory Library . National edeposit (NT). Open to the public National edeposit Article; Report; Government publication English
State Library of NSW. National edeposit (NSW). Open to the public National edeposit Article; Report; Government publication English
State Library of Queensland. National edeposit (QLD). Open to the public National edeposit Article; Report; Government publication English
State Library of South Australia. National edeposit (SA). Open to the public National edeposit Article; Report; Government publication English
State Library of Western Australia. National edeposit (WA). Open to the public National edeposit Article; Report; Government publication English
State Library Victoria. National edeposit (VIC). Open to the public National edeposit Article; Report; Government publication English
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Libraries ACT. National edeposit (ACT). Open to the public National edeposit Article; Report; Government publication English
National Library of Australia. National edeposit (NLA). Open to the public National edeposit Article; Report; Government publication English
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State Library of NSW. National edeposit (NSW). Open to the public National edeposit Article; Report; Government publication English
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Northern Territory Library . National edeposit (NT). Open to the public National edeposit Article; Report; Government publication English
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State Library of Queensland. National edeposit (QLD). Open to the public National edeposit Article; Report; Government publication English
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State Library of South Australia. National edeposit (SA). Open to the public National edeposit Article; Report; Government publication English
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