1983, English, Book, Government publication edition: The managed heart : commercialization of human feeling / Arlie Russell Hochschild. Hochschild, Arlie Russell, 1940-

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The managed heart : commercialization of human feeling / Arlie Russell Hochschild
 
Bookmark: https://trove.nla.gov.au/version/32665151
Physical Description
  • xii, 307 p. ; 22 cm.
Published
  • Berkeley : University of California Press, c1983.
Language
  • English

Edition details

Title
  • The managed heart : commercialization of human feeling /​ Arlie Russell Hochschild.
Author
  • Hochschild, Arlie Russell, 1940-
Published
  • Berkeley : University of California Press, c1983.
Content Types
  • text
Carrier Types
  • volume
Physical Description
  • xii, 307 p. ; 22 cm.
Subjects
Summary
  • Arlie Hochschild examines two groups of public-contact workers: flight attendants and bill collectors. The flight attendant's job is to deliver a service and create further demand for it, to enhance the status of the customer and be "nicer than natural." The bill collector's job is to collect on the service, and if necessary, to deflate the status of the customer by being "nastier than natural." Between these extremes, roughly one-third of American men and one-half of American women hold jobs that call for substantial emotional labor. In many of these jobs, they are trained to accept feeling rules and techniques of emotion management that serve the company's commercial purpose. Like a physical laborer who becomes estranged from what he or she makes, an emotional laborer, such as a flight attendant, can become estranged not only from her own expressions of feeling (her smile is not "her" smile), but also from what she actually feels (her managed friendliness). This estrangement, though a valuable defense against stress, is also an important occupational hazard, because it is through our feelings that we are connected with those around us.
Contents
  • Part One. Private Life: 1. Exploring the managed heart; 2. Feeling as clue; 3. Managing feeling; 4. Feeling rules; 5. Paying respects with feeling: the gift exchange
  • Part Two. Public Life: 6. Feeling management: from private to commercial uses; 7. Between the toe and the heel: jobs and emotional labor; 8. Gender, status and feeling; 9. The search for authenticity
  • Appendices: A. Models of emotion: from Darwin to Goffman; B. Naming feeling; C. Jobs and emotional labor; D. Positional and personal control systems.
Notes
  • Includes index.
  • Bibliography: 267-295.
Language
  • English
ISBN
  • 0520048008
  • 0520054547 (pbk.) :
Dewey Number
  • 152.4
Libraries Australia ID
Contributed by
Libraries Australia

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Australian Catholic University. Australian Catholic University Library. Open to the public 990002633390402352; 152.4 HOCH Book; Government publication English
Australian National University. Australian National University Library. Open to the public .b13937029; HELD Book; Government publication English
Bond University. John and Alison Kearney Library . Open to the public 990001123170402381; BF531 .H62 1983 Book; Government publication English
Charles Sturt University. Albury-Wodonga Campus Library. Open to the public 990002633390402357; 152.4/H1 Book; Government publication English
Curtin University. Curtin University Library. Open to the public 9930156490001951; 152.4 HOC; ROB; R4 Book; Government publication English
Edith Cowan University. Edith Cowan University Library. Open to the public Book; Government publication English
Flinders University. Flinders University Central Library. Open to the public 9951994301771; 152.4 H685m Book; Government publication English
Griffith University. Griffith University Library. Open to the public .b11792474; BF531 .H62 1983 Book; Government publication English
James Cook University. Eddie Koiki Mabo Library. Open to the public 206970; Held Book; Government publication English
La Trobe University. La Trobe University Library. Albury-Wodonga Campus, David Mann Library. Open to the public 99165933702146; 152.4 HOC Book; Government publication English
La Trobe University. La Trobe University Library. Bendigo Campus, Heyward Library. Open to the public 99165933702146; 152.4 HOCH Book; Government publication English
La Trobe University. La Trobe University Library. Borchardt Library, Melbourne (Bundoora) Campus. Open to the public 99165933702146; 152.4 HOC:M Book; Government publication English
Libraries ACT. Open to the public /152.4/HOC Book; Government publication English
Macquarie University. Macquarie University Library. Open to the public 9930043810802171; BF531 .H62/1983 Book; Government publication English
Monash University. Monash University Library. Open to the public 9979104101751; 152.4 H685M; MA; GEN Book; Government publication English
Murdoch University. Murdoch University Library. Open to the public 154612I; 152.4/H685<154612I> Book; Government publication English
RMIT University. RMIT University Library. Open to the public 9911528740001341; 152.4 H685 Book; Government publication English
Southern Cross University. University Library Lismore. Open to the public 990002633390402368; 152.4 HOCH Book; Government publication English
State Library of NSW. Open to the public N152.4/63 Book; Government publication English
State Library of Queensland. Open to the public 99669104702061; HELD - Contact Library for access information Book; Government publication English
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The University of Melbourne. The University of Melbourne Library. Open to the public Book; Government publication English
The University of Queensland. University of Queensland Library. Open to the public 991001324129703131; BF531 .H62 1983 Book; Government publication English
The University of Sydney. University of Sydney Library. Open to the public 991029274639705106; 152.4 156 Book; Government publication English
University of Adelaide. Barr Smith Library. Open to the public 9961865701811; 152.4 H685m Book; Government publication English
University of Canberra. University of Canberra Library. Open to the public 991001026649703996; HELD Book; Government publication English
University of Newcastle Library. Open to the public N004 014 421; 152.4/59 [A167617] <N004 014 421> Book; Government publication English
University of Notre Dame Australia. St Teresa's Library. Open to the public 304987; 152.4 HOC <304987> Book; Government publication English
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Australian National University. Australian National University Library. Open to the public .b13937029; HELD Book; Government publication English
Libraries ACT. Open to the public /152.4/HOC Book; Government publication English
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Australian Catholic University. Australian Catholic University Library. Open to the public 990002633390402352; 152.4 HOCH Book; Government publication English
Charles Sturt University. Albury-Wodonga Campus Library. Open to the public 990002633390402357; 152.4/H1 Book; Government publication English
Macquarie University. Macquarie University Library. Open to the public 9930043810802171; BF531 .H62/1983 Book; Government publication English
Southern Cross University. University Library Lismore. Open to the public 990002633390402368; 152.4 HOCH Book; Government publication English
State Library of NSW. Open to the public N152.4/63 Book; Government publication English
The University of Sydney. University of Sydney Library. Open to the public 991029274639705106; 152.4 156 Book; Government publication English
University of Newcastle Library. Open to the public N004 014 421; 152.4/59 [A167617] <N004 014 421> Book; Government publication English
University of Technology Sydney. University Library. Open to the public 00413435; held Book; Government publication English
UNSW Sydney. UNSW Library. Open to the public 9938304180001731; HELD Book; Government publication English
Waverley Council. Waverley Library. Open to the public 361214; held Book; Government publication English
Western Sydney University. Penrith Campus Library. Open to the public 9915764640001571; HELD Book; Government publication English
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Bond University. John and Alison Kearney Library . Open to the public 990001123170402381; BF531 .H62 1983 Book; Government publication English
Griffith University. Griffith University Library. Open to the public .b11792474; BF531 .H62 1983 Book; Government publication English
James Cook University. Eddie Koiki Mabo Library. Open to the public 206970; Held Book; Government publication English
State Library of Queensland. Open to the public 99669104702061; HELD - Contact Library for access information Book; Government publication English
The University of Queensland. University of Queensland Library. Open to the public 991001324129703131; BF531 .H62 1983 Book; Government publication English
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Flinders University. Flinders University Central Library. Open to the public 9951994301771; 152.4 H685m Book; Government publication English
State Library of South Australia. Open to the public Book; Government publication English
University of Adelaide. Barr Smith Library. Open to the public 9961865701811; 152.4 H685m Book; Government publication English
University of South Australia. University of South Australia Library. Open to the public 993810401831; 152.4 HOCA Book; Government publication English
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Library Access Call number(s) Formats held Language
La Trobe University. La Trobe University Library. Albury-Wodonga Campus, David Mann Library. Open to the public 99165933702146; 152.4 HOC Book; Government publication English
La Trobe University. La Trobe University Library. Bendigo Campus, Heyward Library. Open to the public 99165933702146; 152.4 HOCH Book; Government publication English
La Trobe University. La Trobe University Library. Borchardt Library, Melbourne (Bundoora) Campus. Open to the public 99165933702146; 152.4 HOC:M Book; Government publication English
Monash University. Monash University Library. Open to the public 9979104101751; 152.4 H685M; MA; GEN Book; Government publication English
RMIT University. RMIT University Library. Open to the public 9911528740001341; 152.4 H685 Book; Government publication English
The University of Melbourne. The University of Melbourne Library. Open to the public Book; Government publication English
Victoria University. Victoria University Library. Open to the public Book; Government publication English
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