This page provides some pointers for Partners using the Dashboard. If you can't find the answer to your question here, please check the Partner Learning Hub or contact Partner Support.

Using Reports

Can I zoom in or select sections of a report or graph?

Hovering over a section of a report or graph (i.e. one slice of a pie chart) will show a text box with more detailed information about that section.

Hovering over, or clicking on, a section of a report or graph will also show three dots in the top right-hand corner of that section. This is a menu for “More options”. This menu gives you choices to:

  • Export data: Exports the data in that graph or section in a selection of file formats
  • Show data: Opens the graph or report section on a new page and shows all the information that makes up that graph or section. Clicking “back to report” in the top-left hand corner takes you back to the original report
  • Spotlight: Highlights that particular graph or section on the page, and fades the rest of report into the background. Clicking anywhere else on the page takes you back to the original report
  • Sort descending/Sort ascending/Sort by: These are all options for data shown in tables, rather than pie charts or graphs. Use these options to change the way information in the table is sorted.

How do I download or export information?

Hovering, or clicking, on a section of a report or graph will show three dots in the top right-hand corner of that section. This is a menu for “More options”. Selecting the option to “Export data” from this menu will give you options for exporting or downloading. You can export data in .csv and .xlsx (Excel) file formats.

The 'Download Unique Holdings' report downloads a table of data on the page, and you can use the “More options” menu at the top of the table to export the data into a different file format.

Can I select particular points in time for a report?

Reports for 'Format', 'Collection Properties', 'Rights', 'Place', 'Digitised Collections', 'Lists, Tags & Comments' and 'Download Unique Holdings' have a drop-down menu in the top-right-hand corner showing the date the insights in that report were collected. Select from the menu to show a previous months' insights. Only one selection can be made at a time.

Reports for 'Record Views', 'User Insights', 'NED Digital Library', 'Requested Document Delivery and 'Supplied Document Delivery' have a slider in the top-right-hand corner showing the date the insights in that report were collected. These insights are collected daily and can be restricted to a particular time period.

The information in the 'About' report automatically refreshes daily.

Troubleshooting

What does “[Blank]” mean?

When a section of a report or graph has “(Blank)” in the title, it means no records in that collection have relevant information to display.

If all sections of a report suddenly show as “(Blank)” when it previously contained information, the dashboard may have timed out. This happens if there's been no activity in the dashboard for ten minutes or longer. Re-load by going back to your Trove user profile at the very top right-hand side of the page (on the Trove banner) and then clicking on the "View Dashboard" link in the Partner tab of your user profile.

If "(Blank)" appears throughout the Digitised Collections report, this likely means your organisation doesn't have collections that were digitised specifically through a partnership with the NLA. This report only shows insights for NLA Digitisation Partnerships, and not the amount of digitised items in your collections generally.

If “(Blank)” appears in a report, but the dashboard hasn’t timed out and there should be relevant records in the collection to display – contact Partner Support to investigate further.

Why did the dashboard time out?

The Partners dashboard automatically times out if there's no activity for ten minutes or longer. This is to limit the load on Trove’s servers. You can tell if the dashboard has timed out because all the data will disappear from the reports and most titles will display as “(Blank)”.

Re-load the dashboard by going back to your Trove user profile at the very top right-hand side of the page (on the Trove banner) and then clicking on the "View Dashboard" link in the Partner tab of your user profile.

What if some information in the reports looks incorrect or incomplete?

There may be a few reasons why a collection’s information doesn’t appear exactly as you expect. The dashboard merges particular items in collections, including multiple editions of the same item, which may affect the total number of records in a collection. Certain reports use information from defined fields in your collection's MARC and DublinCore records which may be different from other analytics tools that your organisation uses. The best way to find out what's happening is to ask us through Partner Support.

We may need to update some information Trove holds on your organisation, or you may want to edit or enhance some of the metadata in your records. For information on adding metadata to records, see 'Enrich your data' below.

It’s also possible you’d like to see insights that aren’t available yet. In that case, it’s an especially good idea to talk to us, as it may be something we can display in future.

What if information in the 'About' report is missing or needs editing?

If there’s no information in the Recent harvests table, check your organisation maintains an online collection that is directly harvested into Trove (i.e. not through Libraries Australia, but as part of a content partnership). If it does, and this is not appearing, contact Partner Support so we can investigate.

Information in the Trove harvest contacts table can be updated at any time by contacting us and providing the new information. This table is updated monthly, so any changes to harvest contacts may take up to a month to appear.

Information in the About table, such as the Trove short name, can be edited in the Australian Libraries Gateway (ALG). You will need to do this if your organisation’s name has changed recently and is not appearing correctly in the dashboard. There is a link next to the About table to make edits in ALG.

Enrich your data

Why doesn’t the 'Rights' report have any information for this collection?

The Rights report uses information from metadata in your organisation’s records to recognise Creative Commons and rightstatements.org licences that have been attributed. To find out more, see licensing and re-use.

What are ORCIDs & LA Authorities

This section of the 'Collection Properties' report shows records that contain IDs for researchers and creators. LA Authorities are IDs that have been added by Libraries Australia staff, ORCIDs enable researchers and creators to collate their work under a single ID for easier sharing and retrieval. You can find more information at the ORCID website.

What are “Records with funder identified”?

This section of the 'Collection Properties' report shows records described as having Australian Government research funding that led to an item being published. The two main research bodies recognised are the National Health and Medical Research Council (NHMRC) and the Australian Research Council (ARC). To find out more, see NHMRC and ARC acknowledgements.

What are Austlang holdings?

Austlang holdings are records described as being in or about Australian Indigenous languages. Hundreds of different codes now replace the previous single ‘aus’ MARC language code, to improve description and discovery of Australian Indigenous language collection material. To find out more, see our AUSTLANG page.