Patients' Views on Healthcare: A Driving Force for Improvement in Disease Management
There is a range of interesting approaches to integrate patients' views into disease management systems in order to implement evidence-based practice, and improve patient adherence to treatment and patient satisfaction with care. Information can be provided to stimulate appropriate use of healthcare and to choose a care provider. Patients can provide data on their health status and other relevant issues to the care provider prior to an appointment, and the patient can be prepared for active participation. In the contact between a clinician and patient, tailored patient information, shared decision-making and methods to stimulate patient adherence can be used. After the contact, patients can give feedback on the care provided in terms of evaluations, complaints and comments. Research evidence suggests that all available methods can have positive effects, but that this evidence is fragmentary and incomplete. Small scale experiences and well-designed studies are needed to develop feasible, valid and effective methods in this area.
Disease management programmes, Health economics, Patient compliance, Patient education
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