QUALITY MANAGEMENT OF SERVICES OF LOCAL PUBLIC ADMINISTRATION IN THE REPUBLIC OF MOLDOVA
One of the requirements to improve the services performed by the local public administration in the Republic of Moldova is the strategic approach of its activity. In order to enhance the local public administration efficiency, there has been created the appropriate institutional and legal framework. Even though the corresponding laws and regulations have taken into consideration the relevant European norms, their correct implementation is essential for their functionality. For this purpose, it is necessary to provide opportunities for further training of the local public clerks within a consolidated system of professional instruction, refreshment and specialization.
total quality management, local public administration, public services
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