I. Philosophy and Fundamentals. 1. Introduction to Quality Control and the Total Quality System. 2. Some Philosophies and Their Impact on Quality. 3. Quality Management: Practices, Tools, and Standards
II. Statistical Foundations and Methods of Quality Improvement. 4. Fundamentals of Statistical Concepts and Techniques in Quality Control and Improvement. 5. Graphical Methods of Data Presentation and Quality Improvement
III. Statistical Process Control. 6. Statistical Process Control Using Control Charts. 7. Control Charts for Variables. 8. Control Charts for Attributes. 9. Process Capability Analysis
IV. Acceptance Sampling. 10. Acceptance Sampling Plans for Attributes and Variables
V. Product and Process Design. 11. Reliability. 12. Experimental Design and the Taguchi Method
VI. Quality in the Service Sector. 13. Quality Control in the Service Sector.