English, Article edition: Empirical Survey Regarding the Quality Costs in the Romanian Services Companies Mariana Glăvan; Mădălina Dumitru; Mihaela Dumitrana

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Bookmark: http://trove.nla.gov.au/version/76655
Physical Description
  • article
Language
  • English

Edition details

Title
  • Empirical Survey Regarding the Quality Costs in the Romanian Services Companies
Author
  • Mariana Glăvan
  • Mădălina Dumitru
  • Mihaela Dumitrana
Physical Description
  • article
Notes
  • Nowadays we notice that the services companies represent an important percentage in the economics of many countries. Considering their characteristics, these companies represent a challenge for the deployment of the cost accounting and consequently for the computation of the quality costs. In order to validate the theoretical studies concerning the quality costs, we made an empirical survey on a sample of Romanian services companies in the time range August – December 2008. Using the data obtained we reached the conclusion that the information concerning the quality costs are generated by the financial-accounting department and the time range in which the information concerning the costs computation is shorter for the bigger organizations. This information is used at all the levels of management of the companies.
  • quality costs, empirical survey, services company, managerial accounting, analysis
  • RePEc:aes:amfeco:v:11:y:2009:i:26:p:393-402
Language
  • English
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