English, Article, Journal or magazine article edition: European consumers’ attitudes on services of general interest: accessibility, price and quality Carlo Vittorio FIORIO; Massimo FLORIO; Silvia SALINI; ...

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Bookmark: http://trove.nla.gov.au/version/58624
Physical Description
  • preprint
Language
  • English

Edition details

Title
  • European consumers’ attitudes on services of general interest: accessibility, price and quality
Author
  • Carlo Vittorio FIORIO
  • Massimo FLORIO
  • Silvia SALINI
  • Pieralda FERRARI
Physical Description
  • preprint
Notes
  • The research question addressed by this paper is a simple one: are European consumers happy with the services provided by the utilities after two decades of reforms? We focus on electricity, gas, water, telephone in the EU 15 Member States. The variables we analyse are consumers’ satisfaction with accessibility, price, and quality, as reported in three waves of Eurobarometer survey, 2000-2002-2004 , comprising around 47,000 observations. We use ordered logit models to analyze the impact of privatization and regulatory reforms, controlling for individual and country characteristics. Our results do not support a systematic association between consumers’ satisfaction and the standard reform package of privatization, vertical disintegration, liberalization
  • Consumers’ satisfaction, gas, electricity, telephone, water, Eurobarometer
  • RePEc:mil:wpdepa:2007-04
Language
  • English
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