English, Article, Journal or magazine article edition: A formative model for measuring customer satisfaction with a degree course Giovanna Nicolini; Francesca De Battisti

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Bookmark: http://trove.nla.gov.au/version/58600
Physical Description
  • preprint
Language
  • English

Edition details

Title
  • A formative model for measuring customer satisfaction with a degree course
Author
  • Giovanna Nicolini
  • Francesca De Battisti
Physical Description
  • preprint
Notes
  • This paper proposes an index founded on objective expectations, with the aim of measuring the CS of a service such as "a university degree course" (DC) provided by the Italian universities. In fact the "quality of university teaching" has been tested for many years now submitting a questionnaire to the students attending the courses and present at the end of each course; the questionnaire is divided into four dimensions: particular organisation of the teaching, characteristics of the teaching, characteristics of the exercises, general organisation of the teaching within the overall degree course
  • RePEc:mil:wpdepa:2003-23
Language
  • English
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