1987-09-01, English, Article, Journal or magazine article edition: Big news at the Houston Chronicle is how its voice messaging improved its customer service. (Special report: electronic messaging )

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Bookmark: http://trove.nla.gov.au/version/60911566
Physical Description
  • Magazine/​Journal article
Published
  • NP Communications, LLC, 1987 Sept
Language
  • English

Edition details

Title
  • Big news at the Houston Chronicle is how its voice messaging improved its customer service. (Special report: electronic messaging )
Also Titled
  • Big news at the Houston Chronicle is how its voice messaging improved its customer service.
Appears In
  • Communications News, v24, no.n9, 1987 Sept, p40(1) (ISSN: 0010-3632)
Published
  • NP Communications, LLC, 1987 Sept
Physical Description
  • Magazine/​Journal article
Subjects
Target Audience
  • Trade
Summary
  • The Houston Chronicle receives over 2,000 complaints daily from newspaper subscribers. Improvements were made to the paper's customer service with a computerized voice messaging system. Unattended telephones serve as store-and-forward centers with 24 hour access seven days per week. Messages can be taken, kept, answered and distributed on the system. 'Chronicle' distributors are assigned individual voice mailboxes for message service and are alerted by a beeper when they have a message. Subscribers call information directly into the distributor's mailbox. Contact with office staff has been eliminated, and problems are handled faster and more efficiently.
Language
  • English
Database
  • Gale Academic OneFile
  • Gale General OneFile
  • Gale Expanded Academic
Identifier
  • 6006322

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Library Access Call number(s) Formats held Language
CAVAL. CARM Centre. May not be open to the public brn.290191; Held; Vol. 24, no. 1 - v. 30, no. 11; Jan. 1987 - Nov. 1993; Inc. Periodical; Journal, magazine, other English
Charles Sturt University. CSU Library - Electronic Resources (shared). Open to the public 000856660; Full Text Available; ABI/INFORM - Available from 1992 until 2009 Periodical; Journal, magazine, other English
CSIRO. Library Services. Not open to the public 999613180001981; ProQuest SciTech Collection. Online Access. Available for document delivery. Restrictions apply.; Available from 1992 until 2009; ProQuest Central (New). Online Access. Available for document delivery. Restrictions apply.; Available from 1992 until 2009 Periodical; Journal, magazine, other English
Griffith University. Griffith University Library. Open to the public .b13559904; Electronic Resource : Publ. may restrict Doc. Del. Periodical; Journal, magazine, other English
National Library of Australia. Open to the public 1272452; Sef 380.3 COM; Vol. 5, no. 3- (Mar. 1968)- Periodical; Journal, magazine, other English
Southern Cross University. University Library Lismore. Open to the public Electronic resource - Check catalogue for holdings Periodical; Journal, magazine, other English
University of Wollongong. University of Wollongong Library. Open to the public S 621.38/32 V.28 1991- V.31 1994 INCOMPLETE Periodical; Journal, magazine, other English
Western Sydney University. Penrith Campus Library, Document Delivery. Not open to the public 9923739920001571; Online Periodical; Journal, magazine, other English
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This single location in Australian Capital Territory:

Library Access Call number(s) Formats held Language
National Library of Australia. Open to the public 1272452; Sef 380.3 COM; Vol. 5, no. 3- (Mar. 1968)- Periodical; Journal, magazine, other English
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These 4 locations in New South Wales:

Library Access Call number(s) Formats held Language
Charles Sturt University. CSU Library - Electronic Resources (shared). Open to the public 000856660; Full Text Available; ABI/INFORM - Available from 1992 until 2009 Periodical; Journal, magazine, other English
Southern Cross University. University Library Lismore. Open to the public Electronic resource - Check catalogue for holdings Periodical; Journal, magazine, other English
University of Wollongong. University of Wollongong Library. Open to the public S 621.38/32 V.28 1991- V.31 1994 INCOMPLETE Periodical; Journal, magazine, other English
Western Sydney University. Penrith Campus Library, Document Delivery. Not open to the public 9923739920001571; Online Periodical; Journal, magazine, other English
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Library Access Call number(s) Formats held Language
Griffith University. Griffith University Library. Open to the public .b13559904; Electronic Resource : Publ. may restrict Doc. Del. Periodical; Journal, magazine, other English
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These 2 locations in Victoria:

Library Access Call number(s) Formats held Language
CAVAL. CARM Centre. May not be open to the public brn.290191; Held; Vol. 24, no. 1 - v. 30, no. 11; Jan. 1987 - Nov. 1993; Inc. Periodical; Journal, magazine, other English
CSIRO. Library Services. Not open to the public 999613180001981; ProQuest SciTech Collection. Online Access. Available for document delivery. Restrictions apply.; Available from 1992 until 2009; ProQuest Central (New). Online Access. Available for document delivery. Restrictions apply.; Available from 1992 until 2009 Periodical; Journal, magazine, other English
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