Editions limited to:

clear all

What do consumers want to know in the emergency department? Kington, Michelle; Short, Alison E

User activity

Send to:
View the summary of this work
Authors
Kington, Michelle ; Short, Alison E
Subjects
Emergency medicine -- Analysis; Pamphlets -- Analysis; Medical law -- Analysis
Summary
Consumers unexpectedly accessing the complex and confusing context of the emergency department (ED) need appropriately communicated information to minimize unrealistic expectations leading to stressed and frustrated behaviour. This pilot project sought consumer opinions to develop an ED informational brochure to improve communication strategies. Thirty-two ED consumers attending a large tertiary hospital completed an anonymous one-page questionnaire comprising 22 topic areas. Descriptive data analysis indicated consumers’ interest in information about waiting times, how the ED works, the triage system, identifying staff and parking. Most interest was shown by 31- to 50-year-old consumers. Pragmatically grouped results suggested the need for three information brochures to enhance health communication in the ED, in turn leading to a safer and more congenial health-care context.
Bookmark
http://trove.nla.gov.au/work/39816766
Work ID
39816766

1 (out of 3) editions of this work

Find a specific edition

Limited to : EN. Remove limits to show all 3 editions

Thumbnail [View as table] [View as grid] Title, Author, Edition Date Language Format Libraries

User activity


e.g. test cricket, Perth (WA), "Parkes, Henry"

Separate different tags with a comma. To include a comma in your tag, surround the tag with double quotes.

Be the first to add a tag for this work

Be the first to add this to a list

Comments and reviews

What are comments? Add a comment

No user comments or reviews for this work

Add a comment


Show comments and reviews from Amazon users