English, Article edition: The Financial Ombudsman Service: not just an alternative to court Walter Merricks

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Bookmark: http://trove.nla.gov.au/version/31067
Physical Description
  • article
Language
  • English

Edition details

Title
  • The Financial Ombudsman Service: not just an alternative to court
Author
  • Walter Merricks
Physical Description
  • article
Notes
  • Purpose – The Financial Ombudsman Service is a statutory body offering a dispute resolution service to consumers and firms. The purpose of this paper is to outline the service as an alternative to the civil courts. Design/​methodology/​approach – The paper compares the style, objectives and operation of the service with those of civil court proceedings. Findings – The Financial Ombudsman Service has developed a very different model from that of the civil courts and is the preferred alternative for most retail consumers of financial services. Originality/​value – The comparison in style, process, institutional systems and legal approach may offer observers food for thought about potential developments in the civil courts themselves.
  • Civil law, Complaints, Dispute resolutions, Ombudsman, United Kingdom
  • RePEc:eme:jfrcpp:v:15:y:2007:i:2:p:135-142
Language
  • English
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