Component-based structural equation modelling TENENHAUS, Michel

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Author
TENENHAUS, Michel
Appears In
Total Quality Management & Business Excellence
Subjects
Mathematical models -- Usage; Customer satisfaction -- Measurement; Mathematical models -- Analysis
Audience
Trade
Summary
The use of component-based structural equation modeling in measuring customer satisfaction is examined. Findings show that bootstrap validation and score computation are very insensitive to the selection of the method for homogenous blocks. The different types of path analysis are also investigated.
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http://trove.nla.gov.au/work/21633
Work ID
21633

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