Gestão do Conhecimento em Organizações Públicas de Saúde
Fábio Ferreira Batista
Antonio Carlos da R. Xavier
Luiz Carlos Mendes
This study measures the perceptions of health public organizations in Brazil about Knowledge Management (KM). Research centers (agencies linked to university hospitals and to other organizations) and member agencies of the Public Management National Program (GesPública) took part in the survey which was made of three parts: i) the method of the American Productivity and Quality Center (APQC) which assess the level of institutionalization of KM; ii) the questionnaire developed by the Institute for Applied Economic Research (Ipea) to analyze the implementation and extension of 27 KM practices; and iii) the requirements of the item 4.3 Knowledge Management of the GesPública´s Assessment Criteria, which assess how organizations identify, develop, refine, protect and share knowledge. The study was conducted by an Ipea´s and Oswaldo Cruz Foundation´s researchers team and had the endorsement by two federal agencies: the Science and Technology Department of the Strategic Input and Technology Secretariat of the Ministry of Health as well as the Management Secretariat of the Ministry of Budget, Planning and Management (Seges/MP). The research´s results show that most of the research centers as well as the member organizations of the GesPública have just begun the journey towards the KM´s institutionalization. Only 26 percent of the organizations (six out of 23) are in the most advanced stage of KM´ institutionalization according with the APQC Method (stage 5 - KM´s Institutionalization). Only three out 24 organizations have implemented more than half of the 27 KM´s initiatives. Moreover, organizations reported that few KM´s practices have been effective so far (only 2,9 initiatives per organization in average were reported to have brought important results) The results concerning the KM´s item of the GesPública Assessment Criteria were also disappointing. Only four out of the twenty organizations fulfill over 80% of the requirements. The research?s methodologies and findings can be very helpful for health organizations in Brazil to address the question of how to design strategies and policies towards the institutionalization of Knowledge Management.
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