2014, English, Article, Report edition: Management of complaints and other feedback : Australian Taxation Office / Australian National Audit Office. Australian National Audit Office (author.)

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Management of complaints and other feedback : Australian Taxation Office / Australian National Audit Office
 
Bookmark: http://trove.nla.gov.au/version/206828225
Physical Description
  • 123 pages : colour charts ; 25 cm.
Published
  • Barton, ACT Australian National Audit Office, [2014].
Language
  • English

Edition details

Title
  • Management of complaints and other feedback : Australian Taxation Office /​ Australian National Audit Office.
Author
  • Australian National Audit Office (author.)
Published
  • Barton, ACT Australian National Audit Office, [2014].
Copyright
  • ©2014
Content Types
  • text
  • still image
Carrier Types
  • volume
Physical Description
  • 123 pages : colour charts ; 25 cm.
Series
Subjects
Summary
  • The Australian Taxation Office (ATO) is responsible for administering Australia's taxation and superannuation systems. It seeks to build confidence in its administration through helping people understand their rights and obligations, improving ease of compliance and access to benefits, and managing non-compliance with the law. The objective of the audit was to assess the effectiveness of the ATO's complaints and other feedback management systems in supporting service delivery. To form a conclusion against this objective, the Australian National Audit Office (ANAO) examined if the ATO has: well-planned and designed complaints and other feedback management arrangements; sound processes to manage complaints and other feedback; and, effectively analysed complaints and other feedback to inform service delivery. The focus of the audit was primarily on the ATO's management of complaints. The ATO's management of compliments and other feedback was also examined, where possible. The audit did not examine the formal objection process that allows taxpayers to dispute an ATO decision, but did examine the interaction between the objection and complaints management processes.
Notes
Language
  • English
ISBN
  • 0642814260 (print)
  • 0642814279 (online)
Dewey Number
  • 352.4390994 352.4424390994
Libraries Australia ID
Contributed by
Libraries Australia

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These 3 locations in All:

Library Access Call number(s) Formats held Language
Australian Taxation Office. Library & Research Hub. Not open to the public Article; Report English
National Library of Australia. Open to the public 6486107; N 354.940072 AUS; NL 354.940072 AUS Article; Report English
State Library of Victoria. Open to the public 2949753; held Article; Report English
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These 2 locations in Australian Capital Territory:

Library Access Call number(s) Formats held Language
Australian Taxation Office. Library & Research Hub. Not open to the public Article; Report English
National Library of Australia. Open to the public 6486107; N 354.940072 AUS; NL 354.940072 AUS Article; Report English
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State Library of Victoria. Open to the public 2949753; held Article; Report English
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