"On 22 November 2012, a fire damaged Telstra’s exchange in Warrnambool, which acts as a transmission hub for telecommunications connectivity in the region. This left several communities and more than 100,000 people in South West Victoria without fixed-line telecommunications services for a period of up to three weeks. Given the extent of the impact of the Warrnambool exchange fire, on 28 November 2012 the Minister for Broadband, Communications and the Digital Economy, Senator Stephen Conroy asked the Department to undertake an inquiry to identify lessons to assist in averting such an event in the future and mitigating the impacts of any future outage."--Executive summary.
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