2011, English, Book, Illustrated edition: Can I help you? : effective communication for CALD workers in customer service - Trainer guide / Maggie Power ; with Carmel Davies and Anne Wiyono. Power, Maggie, 1954-

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Can I help you? : effective communication for CALD workers in customer service - Trainer guide / Maggie Power ; with Carmel Davies and Anne Wiyono
 
Bookmark: http://trove.nla.gov.au/version/181540975
Physical Description
  • iv, 207 p. : ill. ; 30 cm. + 1 videodisc (DVD) (4 3/​4 in.), 1 CD-ROM (digital, 4 3/​4 in.)
Published
  • Melbourne : AMES, c2011.
Language
  • English

Edition details

Title
  • Can I help you? : effective communication for CALD workers in customer service - Trainer guide /​ Maggie Power ; with Carmel Davies and Anne Wiyono.
Also Titled
  • Can I help you? : Trainer guide
Author
  • Power, Maggie, 1954-
Other Authors
  • Davies, Carmel.
  • Wiyono, Anne.
  • New South Wales. Adult Migrant English Service
Published
  • Melbourne : AMES, c2011.
Physical Description
  • iv, 207 p. : ill. ; 30 cm. + 1 videodisc (DVD) (4 3/​4 in.), 1 CD-ROM (digital, 4 3/​4 in.)
Subjects
Target Audience
  • Adult
Summary
  • This training resource is designed to assist teachers and trainers working with CALD learners to devolop the communications skills nece.
Notes
  • Culturally And Linguistically Diverse.
  • Includes index.
Language
  • English
ISBN
  • 9780730657200 (trainer guide)
  • 0730657205 (trainer guide)
  • 9780730657217 (DVD &​ CD pack)
  • 0730657213 (DVD &​ CD pack)
Dewey Number
  • 428.34
Libraries Australia ID
Contributed by
Libraries Australia

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These 19 locations in All:

Library Access Call number(s) Formats held Language
Armidale Dumaresq Council. Armidale Dumaresq Council War Memorial Library. Open to the public KIT/428.34/POW Book; Illustrated English
Chisholm Institute of TAFE. Open to the public Book; Illustrated English
City of Gold Coast Libraries. Open to the public (Sirsi) a742366; held Book; Illustrated English
Darebin Libraries. Preston Library. Open to the public Book; Illustrated English
Deakin University. Deakin University Library. Open to the public kt26689637; Held Book; Illustrated English
Gordon Institute of TAFE. Gordon Library. Open to the public Book; Illustrated English
Holmesglen Institute of TAFE. Holmesglen Learning Commons. Open to the public (Sirsi) a146616; held Book; Illustrated English
Ipswich Library and Information Service. Open to the public Book; Illustrated English
La Trobe University. La Trobe University Library. Albury-Wodonga Campus, David Mann Library. Open to the public .b30803135; 428.34 P8875 Book; Illustrated English
Libraries ACT. Open to the public Book; Illustrated English
Northern Melbourne Institute of TAFE. May not be open to the public 93082 Book; Illustrated English
Queensland University of Technology. Kelvin Grove Campus Library. Open to the public .b34966183; kgen 428.34 320 Volumes: SS Book; Illustrated English
Randwick City Library & Information Service. Bowen Library Maroubra. Open to the public Book; Illustrated English
State Library of NSW. Open to the public R ESL/428.3/POW DISC Book; Illustrated English
Sunshine Coast Libraries. Open to the public 469562; Held Book; Illustrated English
TAFE SA. May not be open to the public Book; Illustrated English
Toowoomba Regional Council. Toowoomba City Library. Open to the public 380610; held Book; Illustrated English
University of Western Sydney. Blacktown Campus Library. Open to the public 428.34 92 Book; Illustrated English
University of Wollongong. University of Wollongong Library. Open to the public .b19835541; 428.34/82 Book; Illustrated English
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This single location in Australian Capital Territory:

Library Access Call number(s) Formats held Language
Libraries ACT. Open to the public Book; Illustrated English
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These 5 locations in New South Wales:

Library Access Call number(s) Formats held Language
Armidale Dumaresq Council. Armidale Dumaresq Council War Memorial Library. Open to the public KIT/428.34/POW Book; Illustrated English
Randwick City Library & Information Service. Bowen Library Maroubra. Open to the public Book; Illustrated English
State Library of NSW. Open to the public R ESL/428.3/POW DISC Book; Illustrated English
University of Western Sydney. Blacktown Campus Library. Open to the public 428.34 92 Book; Illustrated English
University of Wollongong. University of Wollongong Library. Open to the public .b19835541; 428.34/82 Book; Illustrated English
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None of your libraries hold this item.

These 5 locations in Queensland:

Library Access Call number(s) Formats held Language
City of Gold Coast Libraries. Open to the public (Sirsi) a742366; held Book; Illustrated English
Ipswich Library and Information Service. Open to the public Book; Illustrated English
Queensland University of Technology. Kelvin Grove Campus Library. Open to the public .b34966183; kgen 428.34 320 Volumes: SS Book; Illustrated English
Sunshine Coast Libraries. Open to the public 469562; Held Book; Illustrated English
Toowoomba Regional Council. Toowoomba City Library. Open to the public 380610; held Book; Illustrated English
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This single location in South Australia:

Library Access Call number(s) Formats held Language
TAFE SA. May not be open to the public Book; Illustrated English
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None of your libraries hold this item.

These 7 locations in Victoria:

Library Access Call number(s) Formats held Language
Chisholm Institute of TAFE. Open to the public Book; Illustrated English
Darebin Libraries. Preston Library. Open to the public Book; Illustrated English
Deakin University. Deakin University Library. Open to the public kt26689637; Held Book; Illustrated English
Gordon Institute of TAFE. Gordon Library. Open to the public Book; Illustrated English
Holmesglen Institute of TAFE. Holmesglen Learning Commons. Open to the public (Sirsi) a146616; held Book; Illustrated English
La Trobe University. La Trobe University Library. Albury-Wodonga Campus, David Mann Library. Open to the public .b30803135; 428.34 P8875 Book; Illustrated English
Northern Melbourne Institute of TAFE. May not be open to the public 93082 Book; Illustrated English
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