2010, English, Archived website edition: Effective complaint handling guidelines / NSW Ombudsman. [electronic resource] / NSW Ombudsman

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Ombudsman's effective complaint handling guidelines
 
Bookmark: http://trove.nla.gov.au/version/188066179
Edition
  • 2nd ed.
Physical Description
  • Text and graphics.
Published
  • Sydney : NSW Ombudsman, 2010.
Language
  • English

Edition details

Title
  • Effective complaint handling guidelines NSW Ombudsman.
Creator
  • NSW Ombudsman
Other Creators
  • Barbour, Bruce.
  • New South Wales. Office of the Ombudsman
Edition
  • 2nd ed.
Published
  • Sydney : NSW Ombudsman, 2010.
Medium
  • [electronic resource] /​
Physical Description
  • Text and graphics.
Series
Subjects
Summary
  • "These guidelines provide a model approach to complaint handling and set out the essential features of a complaint system. They also provide an analysis of the reasons people complain, and outline how complainants should be treated. Community service organisations have additional and specific obligations to develop complaint handling systems under the Community Services (Complaints Reviews and Monitoring) Act 1993 (CS-CRAMA). We have developed a specialised brochure for those services – Complaint handling kit for community services. That brochure supplements the information in this publication."--Introduction.
Notes
  • Title from title screen (viewed on 25 October 2012).
  • "December 2010".
  • "First printed 2004"--Title screen verso.
  • Ombudsman: Bruce Barbour.
  • Includes bibliographical references.
  • Text and graphics.
  • Selected for archiving
Technical Details
Language
  • English
ISBN
  • 9781921132759
Libraries Australia ID
Contributed by
Libraries Australia

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