Methodological Proposal to Apply the Benchmarking Technique Using Indicators: Empirical Research in Local Administrations
Andrés Navarro Galera
David Ortiz Rodríguez
In the field of New Public Management, performance indicators and the Benchmarking technique are suitable instruments to evaluate efficiency, although their usefulness to make comparisons among organizations depends on the homogeneity of the data. However, none of the published empirical studies have focused on the standardization of these indicators in the Spanish local administration. The aim of this paper is to design a methodology in order to normalize the performance indicators that contribute towards improving the use of Benchmarking in the analyses of effectiveness and efficiency in the public local administrations. Finally, we put forward the results of an empirical study of indicators carried out in nine towns and covering seventeen public services, as well as the main conclusions of this research.
In order to set up a list of libraries that you have access to,
you must first login
or sign up.
Then set up a personal list of libraries from your profile page by
clicking on your user name at the top right of any screen.