This case illustrates the challenges and opportunities for TSG, a leading company in household products, to implement an enterprise resource planning (ERP) system. Arguments for and against adopting an ERP solution were discussed throughout the company's decision-making process. Once the implementation project was approved, the company planned to implement the general ledger module in its corporate office in Hong Kong before a full implementation of other modules in China. As experienced by other companies in implementing their ERP systems, technicality was often not so much the major issues as the people, users, and coordination issues. Although the initial rollout in Hong Kong was delayed by three months, twice the time originally planned, the lessons learnt proved to be valuable in guiding the later implementation of such projects for other TSG subsidiaries. This case explores the issues and challenges associated with the implementation of ERP solutions.
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