English, Article edition: SPEL: The Quality Journey Jamshed Hasan Khan

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Bookmark: http://trove.nla.gov.au/version/144337
Physical Description
  • article
Language
  • English

Edition details

Title
  • SPEL: The Quality Journey
Author
  • Jamshed Hasan Khan
Physical Description
  • article
Notes
  • Synthetic Products Enterprises (Private) Limited (SPEL) was one of the few (indigenous) Pakistani companies that had introduced and implemented many quality and productivity improvement initiatives. These included Benchmarking, Statistical Quality Control, Quality Control Circles, and 5S'. A distinguishing feature of these initiatives was the involvement and motivation of its employees. However, with emerging competition coupled with reduced trade barriers, it became imperative for the company to constantly review and improve its current systems, which were predominantly quality driven. SPEL was able to develop a quality culture within its organization whereas several other companies, which had implemented similar kinds of quality tools, failed to develop it. This case explores the process through which a customer focused Total Quality Culture was developed and the conditions needed to facilitate this development.
  • RePEc:wsi:acrjxx:v:09:y:2005:i:02:p:203-235
Language
  • English
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