English, Article edition: Agent Based Process Management Environment â Mercury Jeong Ah Kim; Seung Young Choi; Rhan Jung

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Physical Description
  • article
Language
  • English

Edition details

Title
  • Agent Based Process Management Environment â Mercury
Author
  • Jeong Ah Kim
  • Seung Young Choi
  • Rhan Jung
Physical Description
  • article
Notes
  • In this article, agent based process management model is proposed, which is for the process management of knowledge worker and service workers in order to establish the basis for the new knowledge management system. In this article, we applied several methods from 6-Sigma and personal software process for personal process definition, process execution and process measurement. This study attempts to improve the process execution accuracy through process visualisation and standardisation and to accumulate the base data to improve the process through measuring the process execution. We proposed guidelines and detail procedures for developing three advisor agents for guiding the process definition, process execution and process measurement. We showed the simple case study applied our guidelines.
  • Process management, process improvement, agent, 6-Sigma, personal software process
  • RePEc:wsi:jikmxx:v:06:y:2007:i:02:p:127-137
Language
  • English
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