English, Article edition: PERFORMANCE MEASUREMENT IN MILITARY PROVISIONS: THE CASE OF RETAIL STORES OF TAIWAN'S GENERAL WELFARE SERVICE MINISTRY CHYAN YANG; JAMES TSUNG-CHENG WANG; WEN-MIN LU

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Bookmark: http://trove.nla.gov.au/version/131500
Physical Description
  • article
Language
  • English

Edition details

Title
  • PERFORMANCE MEASUREMENT IN MILITARY PROVISIONS: THE CASE OF RETAIL STORES OF TAIWAN'S GENERAL WELFARE SERVICE MINISTRY
Author
  • CHYAN YANG
  • JAMES TSUNG-CHENG WANG
  • WEN-MIN LU
Physical Description
  • article
Notes
  • This paper aims to explore the operating efficiency and the benchmark-learning roadmap of the military retail stores for Taiwan's General Welfare Service Ministry (GWSM). This study also presents an extension to the data envelopment analysis (DEA) method, by incorporating the traditional DEA, stratification DEA, attractiveness measure, and progress measure for assessing the performance of 31 retail stores of GWSM. The assessment can assist the Ministry of National Defense to improve the operational management of GWSM and to help the military retail stores on better delivering and efficient service to soldiers, veterans, and their dependents. The potential applications and strengths of DEA in assessing the military retail stores are highlighted.
  • Data envelopment analysis, context-dependent DEA, attractiveness measure, progress measure, retail store, stratification DEA
  • RePEc:wsi:apjorx:v:24:y:2007:i:03:p:313-332
Language
  • English
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