English, Article, Journal or magazine article edition: Improving Quality in Business Process Outsourcing - Achieve Process and Service Quality with Technology Sebastian Burgarth; Joern Meissner; Hongyan Li

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Bookmark: http://trove.nla.gov.au/version/11828
Physical Description
  • preprint
Language
  • English

Edition details

Title
  • Improving Quality in Business Process Outsourcing - Achieve Process and Service Quality with Technology
Author
  • Sebastian Burgarth
  • Joern Meissner
  • Hongyan Li
Physical Description
  • preprint
Notes
  • To improve the quality of their customers' processes, outsourcing providers need to leverage various measures, including proven process-change methodologies, people skills, and technology. While the impact of process optimization and people skills on quality is generally clear to both BPO customers and providers, the impact of technology is often not fully understood and thus tends to be underutilized.
  • BPO, Quality, Business Process Outsourcing, Technology, SAP
  • RePEc:lms:mansci:mrg-0010
Language
  • English
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